Latest US Call Center Quality Contracts & Bids

The Center for Tobacco Products (CTP) Tobacco Products Laboratory (TPL) requires a preventative maintenance agreement and operational qualification for two Agilent **** HPLC/UHPLC instruments. The period of performance is one year, from 07/01/2025 to 06/30/2026, Monday through Friday, excluding federal holidays. The contractor must provide at least one preventative maintenance inspection visit per instrument per 12-month period, scheduled by the technical point of contact (TPOC) at least seven business days in advance. The service must comply with manufacturer specifications and local quality assurance standards (ISO ****). The contractor must provide unlimited telephone and email access to instrument technical support, a minimum of two service calls per year, and documentation of all performed maintenance and repair activities. The contractor must provide qualification service after planned PM and repairs, including operation qualification/performance verification (OQ/PV). The service must be performed onsite at the FDA, or at the new location (**** Hardee Ave, Atlanta, GA ****) if applicable. The contractor is responsible for all packaging, shipping, and transportation costs for offsite repairs. The contractor must provide documentation of temperature verification, calibrations, and instrument performance runs. If a system fails a test during qualification service, the contractor must provide onsite service to remedy the failure and reexecute the qualification service. The contractor must provide a field service report/ticket for each service call, including equipment details, reason for the service call, work performed, test instruments used, technician information, onsite hours, and parts replaced. Monthly reports summarizing all maintenance and repair activities, including warranty work, must be provided to the FDA project officer and contract specialist by the 5th workday of the following month.

The solicitation is for a maintenance contract for wastewater treatment plant at the Raymond Laborde Correctional Center, Louisiana. Bidders must be registered in the lagov system. Responses must be received by **** 02:00 pm CST. The contract period is from July 1, 2025, or the award date, whichever is later, to June 30, 2026, with an option for two additional 12-month periods. The method of award is based on the lowest responsive and responsible bidder meeting the specifications. A W9 form is required for newly registered vendors. All attachments must be reviewed prior to bidding. Bid prices must be firm for the contractual period. Delivery will be made a certain number of days after receipt of order. Payment is due within 30 days after receipt of invoice or delivery, whichever is later. The bid must include a signature page and all required files. Contact James Desjardine at **** ext. 245 or 310 or ***@***. *. * for any jobsite visit inquiries.

Brazosport College is seeking proposals for outsourced call center services. Proposals are due by 2:00 PM on Wednesday, June 18, 2025. The proposal must include an executive summary, company background, staffing, training, quality assurance, work plan, pricing structure, technology capabilities, reporting, references, and a transition plan. The proposal should also address a questionnaire regarding experience with community colleges, data assessment, staff collaboration, service standards, capacity, security, implementation timelines, and references. A minimum of three references from Texas community colleges are required. The evaluation process will consider experience, comprehensiveness of services, cost-effectiveness, technical capability, references, and emergency preparedness. The contract is for an initial one-year period with the option to renew for four additional one-year terms.

The Federal Aviation Administration (FAA) is seeking a vendor for a reverse engineering and quality assurance kit. The kit includes two advanced dimensional inspection systems and supporting accessories. The delivery address is provided. The delivery is expected within 21 days. Acceptance is contingent on inspection and verification of all listed items and system functionality. The FAA believes Keyence Corporation of America is the only available source. This announcement is a market survey to determine if other sources exist. If no other sources are found, the FAA will pursue a single-source procurement with Keyence. Additional information about the FAA's acquisition processes and procedures is available at www. ***. *. *