The requirement is for an extended support warranty service contract for electronic key boxes at the Defense Supply Center Richmond. The extended warranty shall cover three years of support services. The contractor must provide telephone and email support, software updates, and replacement parts. The contractor must also log and track all services provided and forward a monthly progress update to the government project manager. The contractor must respond by telephone within one working day of required service notification by the customer. The contractor must comply with all applicable federal and local laws and regulations. The contractor must provide proof of IAT II or higher level certification and a favorable ITII or ITIII background investigation. The contractor must also provide all diagrams and documentation necessary for the assessment and authorization to operate of the utility metering system. Contractor personnel working on the federally controlled facility must have a favorably adjudicated National Agency Check with Written Inquiries (NACI) or equivalent. The contractor is responsible for ensuring that each contractor employee assigned to the position has the appropriate security clearance level. The contractor must obtain a Common Access Card (CAC) for each contractor employee. Contractor personnel must receive operations security (OPSEC) and information security (INFOSEC) awareness training. The contractor must notify the contracting officer in writing within 12 hours when an employee working on this contract resigns, is reassigned, terminated, or no longer requires admittance to the federally controlled facility or access to federally controlled information systems. The contractor shall adhere to the Buy American Act.
The notice does not specify a delivery deadline.
The contractor shall submit the invoice monthly. The requirements of a proper invoice are subject to FAR **** Prompt Payment.
The extended warranty shall cover a total of three 3 years of support services in total for the electronic security asset managers SAM key systems software product proprietary across the installation. The extended warranty shall cover a total of three 3 years of support services in total for the electronic security asset managers sam key systems software product proprietary across the installation.
The contractor installing andor configuring information technology shall provide to the government proof that they hold a current IAT II, or higher, level certification per DOD 8570. 01M. The contractor installing andor configuring information technology shall provide to the government proof that they hold a current iat ii, or higher, level certification per dod ****.
If the contractor fails to restore the equipment to good operating condition due to reasons within contractors control within a reasonable period after notification from the government, the government may choose an option to immediately cancel this warranty service agreement. If the contractor fails to restore the equipment to good operating condition due to reasons within contractors control within a reasonable period after notification from the government, the government may choose an option to immediately cancel this warranty service agreement.
The contractor should conduct a site visit to each location to verify all measurements, sizes, interferences, quantity of material etc. for this project. The contractor should conduct a site visit to each location to verify all measurements, sizes, interferences, quantity of material etc. for this project.