Dept Of Defense- Defense Human Resources Activity- Defense Human Resources Activity
Web Development
Safe Helpline Sources Sought - 1. The Defense Human Resources Activity is issuing this Sources Sought Notice as a means of conducting market research to identify parties having an interest in, and the resources for, providing services in accordance with the draft Performa
Support services for the Department of Defense ( DoD) Safe Helpline Contractor support services for the DoD Safe Helpline, including telephone, online, website, text, mobile app, and educational courses. Development, updates, security, analytics, testing, and maintenance for online capabilities ( website, mobile app). Telephone capability via a dedicated, toll- free commercial line. Texting ( SMS) capability via dedicated SMS codes. Self- paced educational programs accessible via the Safe Helpline website and app. Responder administration website for authorized personnel to input contact information. Referrals database and staff dashboard. Warm handoff transfer capability for callers to relevant resources. Qualified personnel to provide support services. Training support and execution for hotline staff, assistant shift managers, and supervisory staff. Privacy and mandatory reporting compliance. Communication support, including outreach and promotional materials. Pre- reporting followup support services. Repor
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