The City of Arcadia is seeking proposals for Information Technology Support Services. The contract will be for an initial term of five years, with options for renewal. Proposals are due by June 11, 2026. Key requirements include IT infrastructure management, helpdesk support, information security, and project planning. The evaluation criteria will consider thoroughness of work scope understanding, firm experience, references, cost, and proposal quality. Written questions are due by May 19, 2026, and should be submitted via email to it@arcadiaca. gov.
The deadline for proposal submission is Thursday, June 11, 2026, by 5:00 PM. The City of Arcadia accepts no responsibility for any proposal not delivered by the date and time specified.
The City shall pay for services in accordance with the schedule of charges, with periodic payments made within 30 days of receipt of an invoice that includes a detailed description of the work performed. Payments to the consultant for work performed will be made on a monthly billing basis.
The notice mentions warranties for products and services in section C, item 15, but does not specify a general warranty period or terms for the IT support services themselves.
The proposal evaluation criteria will be utilized when evaluating bid responses and selecting the successful bidder, with the following points: 1. Thoroughness and understanding of scope of work (20 points), 2. Related experience of firm (20 points), 3. References (20 points), 4. Cost (30 points), 5. Quality of proposal (10 points), totaling 100 points.
Service providers must submit a list of at least five clients using the same service being proposed, complete with names, addresses, and telephone numbers. They must also submit a list of all government agencies for which the company has provided similar services. Additionally, a copy of the most recent financial statement and a brief statement describing corporate structure, size, year established, and type of services provided is required.
The document mentions penalties or provisions for the city in case of termination of services in section C, item 15, but does not detail specific penalties for breach of contract or service failures.
Technical literature, including samples of similar work performed and other elements of service providers support may be included in an optional volume of the proposal.
Any proposer believing that any part of this RFP is discriminatory or precludes reasonable consideration must submit a letter ten (10) calendar days prior to the scheduled opening date specified in the cover letter, to the Arcadia City Clerk.