The Sewerage and Water Board of New Orleans (SWBNO) is seeking proposals for a cloud-based Customer Information System (CIS) software and services. The system will replace the current Cogsdale CSM, which is nearing end-of-support. Key functionalities include customer profile management, billing, payment processing, delinquency management, and integration with other systems. A mandatory pre-bid conference will be held on June 23, 2026. Proposals are due by July 14, 2026, at 11:00 am CST. Inquiries are due by June 24, 2026. Failure to attend the pre-bid conference will result in disqualification.
Proposals must be received by the Sewerage and Water Board of New Orleans Procurement Department by July 14, 2026, at 11:00 a. m. CST. Late proposals will not be accepted.
Payments will be made by the agency within approximately forty-five (45) calendar days after receipt of a properly executed invoice, and approval by the department or designee.
The selection committee will evaluate proposals based on qualitative criteria first, including ability to meet functional and technical requirements, implementation approach, proposer viability, and DBE requirements. Price evaluation will follow.
Proposers must demonstrate their qualifications to perform the needed services and attend all factors applicable in a professional relationship. This includes providing company background, financial information, and client references.
A mandatory pre-bid conference will be held on June 23, 2026, at 10:00 am CST at the SWBNO Administration Building, 625 St. Joseph St. Executive Boardroom, New Orleans, LA ****.
Any formal protest against the recommendation of award must be submitted in writing to the Procurement Director, Cashanna K. Moses at ***@***. *. * according to Sewerage and Water Board of New Orleans Policy 83R: Procedural Rules for Bid Appeals.
Proposers' failure to attend the mandatory pre-proposal conference will result in disqualification. Breaking the established prohibition on communication may also result in disqualification.