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Call Center Services/ Inbound Call Management/ Call Center Staffing
UTA2026- 031 Financial Aide Call Center Services University of Texas at Arlington seeks qualified vendors to provide outsourced inbound call center services for the Office of Financial Aid.
Outsourced inbound call center services for the Office of Financial Aid Inbound call handling, tier 1 inquiry resolution, call documentation, sensitive communications handling, call routing and IVR, call recording and monitoring, analytics and reporting, integration with university systems, staffing, training, quality assurance
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RFP for outsourced inbound call center services for financial aid. Services include call handling, triage, documentation, and compliance with FERPA. Estimated 62,000 calls annually. Contract term 2 years with up to 3 one-year renewals. Proposals due November 6, 2026, 3:00 PM CST. Must submit through BidNet portal. Non-mandatory preproposal conference on October 9, 2026. VETHUB subcontracting plan required. Payment net 30 days.
Proposals must be submitted by November 6, 2026, at 3:00 PM CST. The RFP states: university will accept proposals until 3:00 p. m. central time, on november 6, 2026 submittal deadline.
Payment terms are net 30 days. The document states: universitys standard payment terms are net 30 days as mandated by the texas prompt payment act.
The award is based on the most advantageous proposal. The document states: the proposer that submits a proposal on or before the submittal deadline that is the most advantageous to university.
Vendors must demonstrate higher education experience and provide references. The document states: vendor qualifications demonstrate higher education experience provide references show financial and operational stability.
Questions must be submitted by October 13, 2026. The document states: on or before october 13, 2026question deadline.
Failure to submit the VETHUB subcontracting plan results in rejection. The document states: failure to submit the subcontracting plan will result in immediate rejection of the proposal.
Telephone Answering Services Telephone answering services to assist with general public phone calls and inquiries
telephone answering services low volume answering service plan, base rate volume 50, base rate volume 100, base rate volume 200, base rate volume 300, base rate volume 400, base rate volume 500, overage calls, patch calls, voice mail greeting up to 100 calls, voice mail all calls above 100 calls, initial client setup fee, outbound long distance calls
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Pima County seeks qualified offerors to provide live-agent telephone answering services 24/7/365, including Spanish language support. Contract is for one year with four one-year renewal options. Services are on an as-required basis via delivery orders. Offerors must have at least 3 years of experience and submit two references. Bids must be submitted online via BidNet by October 14, 2026, 2:00 PM MST. A 5% bid preference applies to SBE-certified firms. Payment terms are net 30 days. No performance bond is required.
Proposals are due by October 14, 2026, at or before 2:00 PM local Tucson, AZ time. The solicitation states: due in and opens: october 14th, 2026 at or before 2: 00 pm local tucson, az time mst.
Payment terms are net 30 days from the date of a valid invoice. The document states: standard payment term net 30, effective from the date of valid invoice document.
The contractor warrants that goods or services are satisfactory and free from defects. The document states: contractor warrants goods or services to be satisfactory and free from defects.
The award is based on the lowest responsive bid, with a 5% preference for SBE-certified firms. The document states: the bid will be evaluated at 95 of the bid amount to determine the low and responsive bid.
Offerors must have at least three consecutive years of experience providing live-agent telephone answering services on a 24/7/365 basis. The document states: offeror must have at least three 3 consecutive years of experience. . . providing liveagent telephone answering services on a **** basis.
Contractor must object in writing to proposed revisions within ten calendar days of issuance. The document states: contractor must object in writing to the proposed revisions. . . within ten 10 calendar days of issuance by county.
Failure to complete and provide required information may result in a determination that the offer is nonresponsive. The document states: failure to complete and provide the information and documents as requested may result in a determination that the offer is nonresponsive.
statewide mobile panic alert system ( Alyssa' s Alert) mobile panic alert system, real- time coordination between first responder agencies, integration with public safety answering point infrastructure, 911 call transmission, mobile activations for public schools including charter schools
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This ITN seeks a statewide mobile panic alert system (Alyssa's Alert) that connects diverse emergency service technologies, enables real-time coordination between multiple first responder agencies, and integrates with local public safety answering point infrastructure to transmit 911 calls and mobile activations for public schools, including charter schools.
RFB- 59- 27 KYTC - Simpson Co Infrastructure Rehabilitation
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This Request for Bids (RFB) is for the infrastructure rehabilitation project involving rerouting a gravity line and replacing a pump station and force main serving the I65 northbound welcome center in Simpson County, KY. The gravity portion requires directional bore under pavement. The project involves replacing a manhole with a pretreatment grindermanhole combination. Bidders must submit their entire official bid document and bid bond (if required) as one PDF. Only online bids will be accepted; emailed or hard copies will not be accepted. The closing date is ****.
Lot 1: ONLY ONLINE BIDS WILL BE ACCEPTED FOR THIS RFB. Emailed and hard copies delivered by any method WILL NOT BE ACCEPTED. On this line, Bidders must enter $ 0. 00 for Contract Amount in the e- procurement system. Actual Contract Amount must be entered on " Official Bid Document" and submitted as an attachment in the e- procurement system. Vendors should review and update, if necessary, all addresses and contact persons for their account prior to bid submission. This information will carry forward to a contract if awarded, therefore please ensure all information is correct. Entire Official Bid Document and Bid Bond ( if required) should be combined as one PDF and uploaded This project intends to reroute a segment of gravity line and replace an existing Pump Station and Force Main serving the I- 65 Northbound Welcome Center in Simpson County, KY. The gravity portion will require directional bore under a pavement segment to maintain truck traffic. The manhole immediately upstream of the station will be replaced with a pretreatment grinder/manhole combination called a Muffin Monster. The current station has developed consistent malfunction and requires the KYTC to mobilize a pump trunk to evacuate the existing pump station wet well at an exorbitant monthly cost. It is suspected the existing force main has developed downstream issues affecting the ability of the existing system to function. The KYTC, through the KY Dept of Finance and DECA, elected to replace the station and force main. A portion of the force main traverses private property ( KY DOWNS Gaming, Horse Racing and Hotel Complex) and required a utility easement for new routing until it ends at an existing sewer manhole owned and maintained by the City of Franklin. This manhole will be reconstructed as part of the project. Stabilize/reseed all disturbed areas affected by the scope of work. ALTERNATES: Temporary Pumping of the existing wet well until the new station is operational.
RFB- 59- 27 KYTC - Simpson Co Infrastructure Rehabilitation
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This Request for Bids (RFB) is for the infrastructure rehabilitation project in Simpson County, KY, involving rerouting a gravity line, replacing a pump station and force main serving the I65 northbound welcome center. The scope includes directional boring and manhole replacement. Only online bids will be accepted; hard copies will not be accepted. The closing date is ****.
Lot 1: ONLY ONLINE BIDS WILL BE ACCEPTED FOR THIS RFB. Emailed and hard copies delivered by any method WILL NOT BE ACCEPTED. On this line, Bidders must enter $ 0. 00 for Contract Amount in the e- procurement system. Actual Contract Amount must be entered on " Official Bid Document" and submitted as an attachment in the e- procurement system. Vendors should review and update, if necessary, all addresses and contact persons for their account prior to bid submission. This information will carry forward to a contract if awarded, therefore please ensure all information is correct. Entire Official Bid Document and Bid Bond ( if required) should be combined as one PDF and uploaded This project intends to reroute a segment of gravity line and replace an existing Pump Station and Force Main serving the I- 65 Northbound Welcome Center in Simpson County, KY. The gravity portion will require directional bore under a pavement segment to maintain truck traffic. The manhole immediately upstream of the station will be replaced with a pretreatment grinder/manhole combination called a Muffin Monster. The current station has developed consistent malfunction and requires the KYTC to mobilize a pump trunk to evacuate the existing pump station wet well at an exorbitant monthly cost. It is suspected the existing force main has developed downstream issues affecting the ability of the existing system to function. The KYTC, through the KY Dept of Finance and DECA, elected to replace the station and force main. A portion of the force main traverses private property ( KY DOWNS Gaming, Horse Racing and Hotel Complex) and required a utility easement for new routing until it ends at an existing sewer manhole owned and maintained by the City of Franklin. This manhole will be reconstructed as part of the project. Stabilize/reseed all disturbed areas affected by the scope of work. ALTERNATES: Temporary Pumping of the existing wet well until the new station is operational.
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