This is a Sources Sought announcement for market research to determine acquisition decisions for Visiopharm software maintenance. The Department of Veterans Affairs is seeking authorized service providers for maintenance of existing Visiopharm software, which is critical for scientific research at VA Puget Sound related to posttraumatic stress disorder and traumatic brain injury. The contract will be a firm fixed price service contract. The maintenance includes software updates, remote troubleshooting, technical support, and access to the customer portal and e-learning portal. Training sessions with an application specialist are also included. The performance will be conducted remotely, and no on-site work is required. The computer with the software does not connect to the VA LAN, and no VA sensitive data or patient information is involved. Potential contractors must be registered in SAM. gov and provide a capabilities statement, a courtesy quote, and identify their socioeconomic status. The response deadline is April 29, 2026, by 3:00 PM Pacific Time.
The bid notice does not specify a delivery deadline for goods or services, as the requirement is for software maintenance and support. The period of performance is from July 24, 2026, to July 23, 2031.
The bid notice does not explicitly state the payment terms.
The bid notice does not explicitly mention warranty terms for the software maintenance.
The bid notice is for market research and does not specify an award criterion as a solicitation has not yet been issued.
The bid notice states that only authorized service representatives or providers of the OEM Visiopharm Corporation will be considered. Additionally, offerors must be registered in the System Award Management (SAM) system.
The bid notice does not specify any penalties for non-compliance.
The bid notice explicitly states that no work will be performed on site, and all performance will be conducted remotely. Therefore, a site visit is not applicable.
The bid notice does not require the submission of samples.
The bid notice does not specify a deadline for challenging the bid or its terms, as it is a sources sought announcement.