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Telephone Operator Government Bids & RFPs
Government bid alerts, regional filters, and fast access to documents
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90% recommend BidHits™ (1058 real users, 06/08/2026).Methodology
USA | PA | ALLEGHENY COUNTY | PITTSBURGHMidsize City
Erie VAMC Phone Answering Services - This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will n
Phone Answering Services Phone answering services at Erie VA Medical Center, 24/7 coverage for all shifts.
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Solicitation for phone answering services at Erie VA Medical Center. Services include 24/7 switchboard coverage, receiving and placing calls, handling emergency calls, monitoring alarm systems, and providing information. The contract is a firm-fixed-price with a base of 6 months and three 1-year option periods. Expected start date is 10/01/2026. This acquisition is set aside for Service Disabled Veteran Owned Small Business and Small Business concerns.
The expected contract start date for phone answering services at the Erie VA Medical Center is 10/01/2026.
Invoices shall be submitted monthly in arrears. Payment will be made by the Austin Payment Center, Department of Veterans Affairs.
The solicitation incorporates by reference FAR ****, Evaluation--Commercial Products and Commercial Services, which typically implies award will be based on the lowest price technically acceptable or best value.
R499-- After Hours Call Center - Posting Date: June 2, 2026 Type: Pre- Solicitation Notice Agency/Office: Department of Veterans Affairs, Network Contracting Office 10 Title: After hours Switchboard Coverage Services Classification Code: R499 - Support Professional: Other NAICS
After hours call center services
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The Department of Veterans Affairs is seeking after-hours switchboard coverage services. A firm, fixed-price contract is anticipated for an abbreviated base year and three 1-year options. The RFQ is expected to be released on June 2, 2026, with a due date of June 15, 2026. Questions must be submitted via email by June 5, 2026, 2:00 PM EST.
The due date for the RFQ is June 15, 2026.
Questions must be submitted in written form via e mail to janel. tate ***@***. *. * no later than 2:00 pm est june 5, 2026.
R499-- After Hours Call Center - After Hours Call Center
After hours call center services Item ****: Service subscription plan for operator call answering services for Richard L. Roudebush VA Medical Center, Healthcare TechnologyManagement Service, for the period of July 1, 2026 through September 30, 2026 with four 1- year options. Item ****: Switchboard coverage for after hours, emergency, and during meetings. Contract period: Option 1 ( November 1, 2026 - October 31, 2027). Item ****: Switchboard coverage for after hours, emergency, and during meetings. Contract period: Option 2 ( November 1, 2027 - October 31, 2028). Item ****: Switchboard coverage for after hours, emergency, and during meetings. Contract period: Option 3 ( October 31, 2028 - November 1, 2029). Item ****: Switchboard coverage for after hours, emergency, and during meetings. Contract period: Option 4 ( November 1, 2029 - October 31, 2030).
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Solicitation for after-hours call center services for Richard L. Roudebush VA Medical Center. Offers are due by May 29, 2026, at 9:00 AM EST. Questions are due by May 20, 2026, at 9:00 AM EST. The acquisition will be conducted as a comparative analysis utilizing FAR Part 12, with a firm-fixed-price contract award. Offerors must submit a signed ****, completed price schedule, and a Certificate of Compliance for Services. Services include directory assistance, paging, locator information, on-call information, general hospital information, message center services, and patient information, with an estimated call volume of 300 calls per day. Hours of service are after hours (4:30 PM - 7:30 AM weekdays) and 24-hour coverage on weekends and federal holidays. Training and background investigations may be required. The estimated total value is $11,900,****.
Offers are due by May 29, 2026, at 9:00 AM EST.
Invoices shall be submitted monthly in arrears, no later than the 20th business day of the following month that services were rendered. Payment will be made by electronic funds transfer.
The contractor warrants that the items delivered are merchantable and fit for use for the particular purpose described in the contract.
This procurement will be conducted as a comparative analysis utilizing FAR Part 12.
Offeror shall submit a signed copy of the ****, completed price schedule and **** VA Notice of Limitations on Subcontracting Certificate of Compliance for Services must be submitted with the quotation or offeror will not be eligible for award.
Questions regarding the procurement are due by May 20, 2026, at 9:00 AM EST.
Offeror will not be eligible for award if the required documents (****, price schedule, and Certificate of Compliance for Services) are not submitted with the quotation.
Telephone Operator/Switchboard Services - Sources Sought for Telephone Answering Services
Telephone operator/switchboard services
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This is a sources sought notice for non-personnel telephone operator/switchboard services for the VA Central California Health Care System. The contract will be firm fixed price. The period of performance is October 1, 2026, to September 30, 2031, with option years. Services include answering and routing calls, handling emergencies, managing messages, and operating communication equipment. The government will provide facilities and equipment. Contractor is responsible for personnel, supervision, and transportation. Security requirements for unclassified information technology resources are detailed. Invoicing is electronic via Tungsten Network. Contact Cynthia Diezel at ***@***. *. * or **** for inquiries.
Invoices shall be submitted electronically in accordance with VAAR clause **** Electronic Submission of Payment Requests. all invoices from the contractor shall be submitted electronically in accordance with vaar clause **** electronic submission of payment requests.
All contract personnel shall receive training in VA procedures and policies. No contract personnel shall be assigned to work under the contract until initial orientation and training are completed. all contract personnel shall receive training in va procedures and policies.
R426-- Remote Health Record Coding Services - Sources Sought for Telephone Answering Services
remote health record coding services
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This is a non-personnel services contract to provide telephone operator switchboard services for the VA Central California Health Care System (VACCS). The contract will be firm fixed price. Invoices must be submitted electronically. The government will provide facilities, equipment, furnishings, and materials. The contractor is responsible for providing all other necessary equipment, supplies, management, supervision, personnel, and transportation. Services are required 24 hours a day, seven days a week. Contract personnel will operate specific switchboard consoles and utilize various communication systems. The contractor must ensure adequate coverage at all times and provide training to personnel. Insurance and employee benefits are required for contractor personnel. The contractor must provide a continuity plan for telephone services during outages and when call volume exceeds normal levels. All applicable federal, state, local, and VA fire and safety regulations must be complied with. Strict information and information technology security requirements are in place, including data encryption and access controls. The contractor must attest to the authenticity of procured equipment and implement risk management practices for the supply chain. Software and patches provided must be free of viruses and malware. A Business Associate Agreement (BAA) will be required if Protected Health Information (PHI) is handled.
The period of performance includes a base year from October 1, 2026, to September 30, 2027, with four option years extending through September 30, 2031.
All invoices from the contractor shall be submitted electronically in accordance with VAAR Clause **** Electronic Submission of Payment Requests.
All contract personnel shall receive training in VA procedures and policies. No contract personnel shall be assigned to work under the contract until initial orientation and training are completed. Contract personnel shall wear comfortable clothes appropriate for an office environment and be required to wear an identification badge provided by VA. Personnel rosters shall be provided to the contracting officer. Contract personnel shall have automobile liability insurance in order to drive or park at VA facility.
Failure to complete the mandatory annual training is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the required training is complete.
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BidHits™ is a government bid search engine that monitors official portals and brings relevant federal, state and local opportunities into one place. You can search on the site and receive scheduled email alerts.
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1) Add keywords that describe what you sell. 2) Start the trial. 3) Adjust regions, delivery times and email style after signup.
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It can happen. Smart Search uses your keywords to find related opportunities, not only exact matches. Add specific terms and remove off-topic results to improve future alerts.
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Transcript
Welcome to BidHits™.
Finding public tenders and bids is important. But what really matters is quickly identifying the opportunities that match what your company sells.
To get started, enter a few keywords that describe your products or services. BidHits™ shows relevant opportunities, highlights your keywords, and organizes everything by date.
Smart search is already enabled and uses artificial intelligence to expand your results, even when the tender uses different words from the ones you searched for.
For each opportunity, you can view a summary, access documents, mark it as a favorite, add private notes, remove what is not relevant, or view it on the map.
You can also use filters, run searches, and explore the day's opportunities directly on the map.
Start using BidHits™ now. It's fast, practical, and you can try it for free.
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Methodology
Unaided survey with 1058 active users, conducted through 06/08/2026.
Single question: "Would you recommend our services to a friend or colleague?" - 90% answered "yes".
