Aurora Public Schools
It Helpdesk Software
**** Remote Support Tool Aurora Public Schools IT lacks a sanctioned remote- support platform. As a result, technicians must travel to individual sites to fix even minor issues. Travel time between sites slows response times for more high- priority tickets, and delays support for staff and classrooms. The district is seeking a secure, remote- support solution that allows technicians to connect to district devices and resolve issues remotely. The desired result would include faster response times, more tech
Remote support tool for IT technicians Remote- support software solution, cloud- hosted SaaS, client agent deployable via Microsoft Intune, integrations with Microsoft Entra ID, Google or RapidIdentity SSO, MFA, conditional access, Arctic Wolf Cylance compatibility, Arctic Wolf SOC audit logs, role- based permissions, end- user consent, session recording, audit logging
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