Latest US Customer Retention Contracts & Bids

This RFI seeks information from potential vendors about their capabilities to deliver customer contact center services, including contact center operations, back office processing, and fulfillment services. The RFI outlines various service delivery options, requirements for handling customer demand, maintaining high service quality, and ensuring cost-effectiveness. It also details the anticipated scope of work, including handling inbound and outbound customer communications, assisting with applications, responding to inquiries, performing data validation, processing documentation, and supporting borrower disputes. Respondents must provide details on their ability to support a hybrid workforce model, including a minimum target of 50% in-office/onsite work. Responses are due October 22, 2025, and must be no more than 35 pages in Adobe PDF format. Questions about the RFI content are due October 1, 2025.

The State of Tennessee Department of Treasury is seeking information from vendors regarding software solutions for updating technology and enhancing participant accounting functionality, investment earnings allocation, and current technology over its in-house managed trust funds. Responses should discuss vendor capabilities to provide products and assist the Treasury in understanding product offerings. Responses should also address functional, technical, and other questions specified in the RFI. The RFI is not a procurement process. Responses are due by November 7, 2025, at 2:00 PM Central Time. Responses exceeding 15 MB should be submitted in a zip file or multiple emails. Responses will become property of the state and will not be available until after the evaluation of any responses, proposals, or bids resulting from a request for qualifications, request for proposals, invitation to bid or other procurement method. Treasury will not pay for any costs associated with responding to this RFI.

The project involves developing a web-based portal for compliance reporting. Customers will file returns, upload documents, and receive notices. The system should track dates, generate reminders, and maintain records. The portal should handle structured web forms and document uploads. Staff will review and approve returns. The system will need to support various forms and notices, including residential and non-residential customer types. The system should maintain records of customer details, returns, notices, inspection logs, and enforcement actions (excluding payments). Retention requirements are 10 years. The system should allow staff to export records in various formats. The system should support bulk export with redaction options. A spreadsheet (. xls) containing customer data will be uploaded. The system should handle updates to the spreadsheet. The system should allow staff to trigger updates on demand. Mobile-friendly access is desirable. Online payment for fees/penalties will not be part of this system.

The project involves developing a web portal for customers to file compliance-related returns (e. g. , backflow test reports, inspection certificates). The portal should allow customers to complete returns as structured web forms, upload documents, and have a review and approval process. The system should track dates, send reminders, and allow customers to view deadlines. The portal will maintain records of customer details, returns, notices, inspection logs, and enforcement actions (excluding payments). Retention requirements are 10 years. Staff can export records to formats like Excel, CSV, or PDF. The system should handle an . xls spreadsheet from the Treasurer's office, including account numbers and water meter numbers. The portal should be mobile-friendly. Online payment for fees/penalties will not be part of this system.

This is a pre-solicitation notice for a sole-source contract to Scriptro USA, Inc. for maintenance and support of Scriptpro 200 CCC equipment for the VA Manila Outpatient Clinic. Interested parties may submit information for consideration by the government to ***@***. *. * solicitation document is available, and telephone requests will not be honored. No award will be made on the basis of unsolicited quotations or offers. Any response must show clear, compelling, and convincing evidence that competition will be advantageous to the government.