USA | CO | EL PASO COUNTY | COLORADO SPRINGS Midsize City
El Paso County - CO
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IT Service Management ( ITSM) Platform and Implementation Services
IT Service Management ITSM Platform and Implementation Services
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The bid notice states that responses will be received until 2:00 p. m. , MT, Wednesday, May 6, 2026. The anticipated contract award date is June 23, 2026.
Software providers shall provide an annual invoice for software licensing. Implementation partners shall provide invoices after each milestone defined in the contract has been completed and approved by the county's project manager.
The bid notice states that proposals will be evaluated based on the proposed software solution and the implementation partner evaluation. Price is evaluated after technical evaluations and contributes to the overall ranking. The evaluation committee will score responses based on technical criteria: product functionality, product viability, product technical factors, and product ongoing support for software providers, and implementer viability, implementer team, and implementer project plan for implementation partners.
The bid notice states that software providers shall illustrate that the proposed software solution has been successfully deployed in at least 100 prior installations. Implementation partners shall have performed a minimum of three implementations for organizations of a similar size to El Paso County (5,****,000 endpoints, 3,****,000 service tickets per month, and **** IT agents). Software providers or parent companies must have at least 200 employees and at least $50 million in annual revenue.
The bid notice mentions that failure to comply with software or system approval requirements may result in the contractor being charged for the department's time to correct the system. It also states that if the awarded vendor fails to complete the work within the timeline, the county reserves the right to cancel the contract and secure another vendor, potentially invoicing the original vendor for additional costs.
The bid notice advises vendors to carefully examine the requirements outlined in the specifications and states that the submitter is expected to carefully examine the size and scope of the proposed work prior to submitting its submittal, and certifies that it has examined the location of the proposed work and is familiar with the specifications and all contract documents related thereto, and the local conditions at the place where the work may be performed.
The bid notice states that the deadline for submitting questions is April 17, 2026, at 10:00 a. m.
Bid Close Date: