USA | NM | SANTA FE COUNTY | SANTA FE | 87504
Small City
Behavioral Health Call Center/ Behavioral Health Services
RFP 27- 630- ****- **** NM Crisis and Access Line ( PDF)
Operation of New Mexico statewide behavioral health crisis contact center providing 24/7 crisis intervention and support services via phone, chat, and text, aligned with 988 Suicide and Crisis Lifeline standards. Crisis call center operations, telephonic crisis intervention, chat and text crisis support, suicide risk assessment, clinical triage, safety planning, referral coordination, follow- up engagement, mobile crisis team dispatch coordination, coordination with 911 and PSAPs, care coordination with crisis triage centers and behavioral health providers, reporting and quality management.
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RFP for a single contractor to operate New Mexico's statewide behavioral health crisis contact center (NM CAL/988) providing 24/7/365 crisis intervention via phone, chat, and text. Services must align with national 988 standards and integrate with the broader crisis continuum including mobile crisis teams, 911/PSAPs, and behavioral health providers. Proposals due September 30, 2026, via Bonfire portal. Contract term: 4 years (1 base year + 3 optional one-year renewals). Preproposal conference on September 10, 2026. Written questions due September 14, 2026. Evaluation includes organizational experience, references, oral presentation, mandatory specifications, financial stability, and cost. Protests due 15 days after contract award.