This is a Performance Work Statement (PWS) for a Front
Desk Clerk position at the 50 FSS Military Family Readiness Center. The position requires providing customer service, scheduling, training, and administrative support. The Front
Desk Clerk must meet security requirements for access to Schriever SFB and base computer systems. The clerk will be trained on various programs and software, including AFIRST. The PWS outlines specific duties, performance expectations, duty hours (****, Monday-Friday), and required professionalism. The PWS also details the dress code and procedures for handling absences, unplanned absences, and adverse weather conditions. The notice also mentions that the contractor will be required to provide a front
desk clerk that meets the security requirements for access to Schriever SFB and the base computer systems. The notice also mentions that the contractor will provide a front
desk clerk with a working knowledge of Microsoft Office and will be able to become proficient within 2 months on learning MFCR resource software, AFIRST system, and will become proficient within 6 months of all MFCR programs. The notice also mentions that the front
desk clerk will be provided with a computer to accomplish this task. The notice also mentions that the front
desk clerk will be provided online training cyber awareness to gain access to government computers. The notice also mentions that the front
desk clerk will be provided online training to the MFCR resource software, AFIRST. The notice also mentions that the front
desk clerk will be trained on all MFCR programs to include transition assistance program TAP and employment, survivors benefit plan SBP, casualty assistance, relocation, exceptional family member program EFMP, readiness and deployment, federal voting assistance, personal financial readiness PFR, Air Force aid, personal work life PWL, and all subcategories for each said programs. The notice also mentions that the front
desk clerk will be required to input and track statistical data using the AFIRST data tracking system daily. The notice also mentions that the front
desk clerk will be required to review MFCR web page and office calendar during the first week of each month for information accuracy. The notice also mentions that the front
desk clerk will be required to update the MFCR monthly calendar and fix any inaccuracies. The notice also mentions that the front
desk clerk will be required to organize, maintain and order office supplies. The notice also mentions that the front
desk clerk will be required to maintain the printer and printer toner inventory for all printers. The notice also mentions that the front
desk clerk will be required to alert the government purchasing credit GPC cardholders when supplies are low and should be ordered. The notice also mentions that the contractor shall input all TAP data and resources in the AFIRST system to include but not limited to scheduling clients for, initial counseling, preseparation, and transition assistance program seminar. The notice also mentions that the front
desk clerk shall perform all PWS requirements during SSFB core operating hours, which are **** to ****, Monday through Friday with a 1hour lunch, with office hours from **** to 1630. The notice also mentions that the front
desk clerk must be readily available to answer phone calls and provide service to walkin customers from **** to ****. The notice also mentions that the front
desk clerk shall work a maximum of 40 hours per week. The notice also mentions that the front
desk clerk shall provide advance notice for any planned absences with 2weeks. The notice also mentions that the front
desk clerk will notify COR by phone of any unplanned absences by **** of the day of the unplanned absence. The notice also mentions that in the event of an extended, unplanned absence i. e. illness or other emergent situation, the contractor will work with the COR contracting officer to identify remedies to ensur