Veterans Affairs, Department Of- Veterans Affairs, Department Of- Technology Acquisition Center Nj ( 36C10B)
Call Center Operations
DE01-- ECO Enterprise Service Desk ( ESD) Consolidated Effort - RFI ( VA- 27- ****) - Request for Information Synopsis Enterprise Service Desk: Integrated Service Delivery Model with Independent Billing and Outcome Oversight 1. 0 RFI Synopsis Narrative Background and Purpose The Department of Veterans Affairs ( VA), Office of Informat
Enterprise Service Desk ( ESD) support and Contact Center Infrastructure ( CCI) integrated service delivery model - Request for Information ESD Tier 1 agent services, Contact Center Infrastructure ( CCI) platform management, Automatic Call Distributor ( ACD), Interactive Voice Response ( IVR), telephony, contact center platform administration, analytics and reporting, knowledge management, workforce management, quality management, AI- enabled automation, self- service capabilities
Bid Close Date: