Voice Call Government Bids & RFPs

The targeted cutover date is December 1, 2026, with a mandatory completion date no later than December 18, 2026. The targeted cutover date is December 1, 2026, with a mandatory completion date no later than December 18, 2026.

The proposal must include a detailed service level agreement (SLA) defining response times and coverage hours. The proposal must include a detailed service level agreement sla defining response timesand coverage hours.

Criteria for evaluation include qualifications, solution fit, capacity, and cost (total cost of ownership). Criteria for evaluation of proposals will be as follows: Qualifications: Experience with municipal government and public safety police environments. Solution fit: Ability to meet specific technical requirements recording, failover. Capacity: Ability to provide implementation and training on a timely basis. Cost: Total cost of ownership tco including acquisition and ongoing operating costs.

Vendors must be qualified telecommunications vendors and unified communications as a service (UCaaS) providers with the capability and expertise to provide a turnkey replacement. The borough of carlisle invites qualified telecommunications vendors and unifiedcommunications as a service ucaas providers who possess the capability and expertiseto provide a turnkey replacement of the boroughs existing phone system.

A pre-proposal conference will be held on July 24, 2026, at 2:00 PM at the Borough Municipal Building. Attendance is highly recommended. There will be a preproposal conference at the borough municipal building, 53 w. south street, carlisle, pa 17013. The conference will be held on july 24, 2026 at 2:00 pm.

Written questions to clarify matters relating to the RFP must be submitted no later than July 28, 2026, at 2:00 PM. A proposer may submit written questions to clarify any matters relating to this rfp no laterthan july 28, 2026, at 2:00 pm.

The borough reserves the right to reject any proposal that does not explicitly address the police department recording and redundancy requirements. The borough reserves the right to reject anyproposal that does not explicitly address the police department recording and redundancyrequirements.

All quotes are due by 3:00 pm eastern daylight time on 15 July 2026. All quotes are due by 3:00 pm eastern daylight time on 15 July 2026.

This is a lowest price technically acceptable LPTA source selection. The government will make an award from this request for quote to the technically acceptable, responsible offeror whose quote offers the lowest price to the government.

Offerors must meet all solicitation requirements, including terms and conditions, representations and certifications, and technical requirements. Offerors must clearly identify any exception to the solicitation terms and conditions and must provide complete supporting rationale.

A site visit has been arranged for 16 June 2026 @9:00am EDT. A site visit has been arranged for 16 june 2026 @9:00am edt.

Failure to comply with terms and conditions may result in ineligibility for award. Unacceptable technical subfactors will render the entire quote unacceptable. If not complete and in compliance, the quote may make the offerors quote ineligible for award.

All interested parties who can supply all the required services at all the listed SDPS shall respond no later than 10:00 am CST on July 21, 2026.

Proposals are due on July 8, 2026, at 10:00 AM CST.

Invoices will be submitted to the designated bill-to address. Vendors must ensure billing processes are established within 45 calendar days of contract execution for transitions. Invoicing and payment acceptance will be at no cost, including electronic data transfer.

The award will be made to the responsive and responsible offeror whose offer best meets the specified criteria, considering technical requirements, commitment to diversity, and pricing.

Offerors must demonstrate a minimum of five years of prior experience in providing telecom voice services and compliance with relevant state and federal regulations, including certifications and accreditations.

Termination penalties for circuits will only apply to special construction costs for circuits terminated within 36 months and will be prorated. If an upgrade is unavailable, the ordering entity can disconnect without early termination penalties.

A non-mandatory presubmission conference will be held virtually via Webex on March 26, 2026.

Protests related to specifications must be physically received by the protest review office no later than 14 days after the solicitation was posted. Protests related to rejection of proposals or awards must be received by close of business no later than 14 days after the protesting party knows or should have known of the facts.

Failure to submit required documents, including vendor disclosure, utilization plans, or the master pricing tool, may result in disqualification. Not checking the pricing document box when uploading it will also lead to disqualification.

All interested parties who can supply all the required services at all the listed SDPS shall respond no later than 04:00 PM CST on July 13, 2026.

Interested parties must submit a vendor capabilities statement, limited to five pages, including company name, points of contact, and size standard for NAICS 517111. They must also complete the attached market research workbook.