Roadside Assistance Government Bids & RFPs

The bid notice states that the proposal due date is May 13, 2026, at 14:00:00 ET. All documents must be fully uploaded before the deadline, and the vendor portal will not allow submission, uploads, or uploads in progress past the deadline.

The bid notice states that the person responsible for submitting the response to the Rfx in the vendor portal must be a registered contact within the vendor's company profile, and responses can only be made by registered contacts who have been assigned a role in the vendor portal as either administrator or logistics. If the person isn't currently registered and/or does not currently have the proper role assigned, the company's vendor portal administrator must add the appropriate contacts and/or assign the contact the logistics role. Please allow 5 business days for processing a new contact.

The bid notice does not explicitly state a delivery deadline for proposals. However, it mentions that SWIF will provide as much advance time for scheduling services as possible, but certain circumstances may require as little as twenty-four 24 hour notice, or less.

The bid notice states that hourly charges for transport services will be outlined in Attachment B, Cost Worksheet. Hourly charges begin at the pickup location, continue to the destination including time on location, and end when the passenger is returned to the point of origin. Onsite wait time reimbursement will be according to the governor's enhanced minimum rate. Meals and breaks are not paid. Awarded suppliers providing non-ambulatory transport services will be extended a load fee not to exceed **** USD. Awarded suppliers providing either ambulatory or non-ambulatory services may be extended a rush fee not to exceed **** USD.

The bid notice states that an award will be issued to all responsible and responsive bidders who comply with the eligibility requirements set forth in this IFB.

To be eligible for contract award, bidders must provide three years of driving history for all transport staff, two professional and one personal reference, complete resumes of all transport personnel, an organizational chart, and copies of all applicable licensing and documentation for personnel and vehicles, including valid driver's licenses, emergency roadside assistance coverage, current vehicle registration, cellular phone contact information, and automobile insurance certificates.

In the event the awarded supplier does not provide timely transport to the scheduled appointment and it results in cancellation of the appointment, the awarded supplier, at the Commonwealth's discretion, may be paid 50% of the hourly rate for that trip. In addition, the supplier is responsible for any fees assessed by the medical provider for the missed appointment. Failure to attain agreed performance metrics may be cause for cancellation of the contract.