USA | DC | DISTRICT OF COLUMBIA COUNTY | WASHINGTON
Inbound Mail Operations - Notice - &
Inbound mail operations support services for FEMA disaster applicant correspondence Mail pickup and receipt, document preparation, translation of non- English correspondence, scanning, tracking, filing, archival preparation, fax/ecorrespondence image review, special handling of monetary items and legal documents, high priority processing
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FEMA seeks contractor for inbound mail operations support, including pickup, scanning, translation, and archival of disaster applicant correspondence. Contract is IDIQ with firm-fixed-price task orders, base year plus four option years. Contractor must be fully operational within 90 days of award. Services performed at contractor's facility within CONUS. Minimum monthly volume of 50,000 images, surge up to 1,250,000. Translation required for non-English documents. Security clearances (HSPD-12, NIST 201) required for personnel. Small business set-aside under NAICS **** expected November 20, 2026; proposals due December 20, 2026.
Correspondence received Monday through Saturday is prepped, scanned, and uploaded within 48 hours of receipt. correspondence including return mail received monday through saturday sunday if required to meet service levels is prepped, scanned and uploaded within 48 hours of contractor receipt.
Contractor personnel must undergo moderate-risk background investigation and receive favorable adjudication. all contractor personnel serving as, or otherwise performing the functions listed in the statement of work. . . shall undergo a moderaterisk background investigation mbi and receive a favorable adjudication thereof from fema prior to performing work under this contract.
Contractor personnel with unfavorable adjudications are ineligible. contractor personnel who receive unfavorable adjudications shall be ineligible to perform work under this contract. unfavorable adjudications are final and are not subject to review.