This tender seeks the purchase of two multifunction printers (MFPs) and a maintenance service agreement. The service agreement includes 24/7 support, next business day response, annual preventive maintenance, and unlimited printed pages per month at a flat rate. The contractor will be responsible for delivery, installation, configuration, removal of existing equipment, and
training of staff. The contract period is for a base year with four option years to renew. Consumables must be HP branded or HP certified. The estimated impressions per month at the two offices are provided. The GSA MAS shall be used with the following category numbers: 1 **** printers for purchase of the two mfps. 2 **** maintenance service agreement for printers and contractors. The delivery and deployment date shall be on or before September 15, 2025. The awarded contractor will be fully responsible for assessing requirements, completing onsite delivery, removing and disposing of existing old mfps, configuring network scanning, configure network printing, configure wireless settings where needed, configure fax settings, deploying devices to their respective locations, providing support, maintenance services, and providing HP branded consumables or equal. Contractor will also provide
training to the OEHE staff and information technology (IT) support personnel with configuration and troubleshooting. The existing old mfps to be removed from each of the field offices are listed. The contractor shall provide a website that provides 24/7 online searchable knowledgebase, support, and software drivers. This website shall allow for submission of work requests, tracking of work order requests and review of historical work requests.