Lot 1: Hourly Labor Rate for Technical Support ( during normal business hours between 8: 00 AM through 5: 00 PM EST, Monday through Friday. ) Enter bid price for a one- year quantity
Lot 2: Overtime: Hourly Labor Rate for Technical Support ( outside of normal business hours) Overtime rate shall not exceed 1 times the regular hourly labor rate in item # 1. Enter bid price for a one- year quantity.
Lot 3: Hourly Labor Rate for Non- emergency Repairs ( during normal business hours between 8: 00 AM through 5: 00 PM EST, Monday through Friday. ) Enter bid price for a one- year quantity.
Lot 4: Overtime: Hourly Labor Rate for Non- emergency Repair ( outside of normal business hours). Overtime rate shall not exceed 1 times the regular hourly labor rate in item # 3. Enter bid price for a one- year quantity.
Lot 5: Hourly Labor Rate for Emergency Repairs ( during normal business hours between 8: 00 AM through 5: 00 PM EST, Monday through Friday. ) Enter bid price for a one- year quantity.
Lot 6: Overtime: Hourly Labor Rate for Emergency Repairs ( outside of normal business hours). Overtime rate shall not exceed 1 times the regular hourly labor rate in item # 5. Enter bid price for a one- year quantity.
Lot 7: Mark- up for parts and supplies ( not to exceed 20%) Enter Percent (%) Discount offered. Percentage discount shall be entered as a whole number. For example, for 15% discount enter 15.
Lot 8: Mark- up for Bidder- manufactured parts and supplies ( not to exceed 20%) Enter Percent (%) mark- up offered. The percentage shall be entered as a whole number. For example, for 15% enter 15.