USA | GA | FULTON COUNTY | ATLANTA | 30303
Midsize City
Srta - State Road And Tollway Authority - GA
Payment Processing/ Mail Processing
SRTA Solicitation: 27- 001 Customer Service Staffing Optimization RFQ
customer service staffing optimization customer service operations, payment processing, case management, mail processing, call center, live chat, quality assurance, training, staffing, project management, coordination with third parties
AI helper
SRTA seeks qualified vendors for customer service staffing optimization. RFQ deadline April 6, 2026 3:00?pm ET. Services include customer service operations, payment processing, case management, mail processing, call center, live chat, quality assurance, training, staffing, project management, and coordination. Shortlisted vendors will advance to an RFP. No samples required; site visits optional.
statement of qualifications due date april 6, 2026 3:00 pm et
experience verification technical response guide 2. 1 pass/fail
evaluation criteria set forth herein
proposers should contact the issuing officer at least one day in advance if they require special arrangements when attending a hosted site visit if a hosted site visit is scheduled.
deadline for proposers written questions march 19, 2026 5: 00 pm et
disqualify any proposer who changes its proposal without approval