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This is a Request for Quotation (RFQ) for Zeiss service maintenance for the FDA's Zeiss LSM900 microscope system. The contract will include support and service maintenance for a base period and two option periods, each of twelve months. Services must be performed by Zeiss factory-trained field service representatives and cover the entire microscope system, including lasers, scan head, objectives, and software. Loaner parts must be provided within five business days if onsite repair is not possible. Phone or email response is required within 24 hours, and onsite engineer support within 72 hours. Scheduled and emergency repair services will be performed Monday through Friday, 8:00 am to 5:00 pm local time, excluding federal holidays. Pricing must include all travel, labor, and replacement parts. One preventative maintenance inspection per contract year is required, including software updates, laser power maintenance, stage and autofocus maintenance, cleaning, and workstation maintenance. Service records and reports must be provided via email. Deliverables include a service maintenance agreement and technical support. The services will be provided on a firm fixed-price basis. The period of performance for the base period is approximately 5/29/2026 to 5/28/2027, with option periods extending to 5/28/2029. Government-furnished property or information will not be provided. The contractor is not required to provide onsite services on federal holidays or during government closures due to inclement weather. Contract administration will be handled by David Kramer, Contract Specialist. The Contracting Officer's Representative (COR) will be identified at the time of award. Supplies and/or services will be inspected and accepted at destination by the COR. Payment terms are Net 30 calendar days after government acceptance, with no advance payments. All invoice submissions must be made electronically through the U. S. Department of Treasury's Invoice Processing Platform (IPP). Technical capability, past performance, and price will be used for evaluation, with technical capability being the most important factor. Offerors must provide sufficient technical information to demonstrate their ability to meet requirements, including access to manufacturers' diagnostic tools, service documentation, and validated OEM parts if not the OEM. Past performance information within the last three years is required. Quotes must be valid through September 30, 2026. Offerors must submit electronic documents without the use of macros. Questions are due by email to ***@***. *. * on or before May 8, 2026, by 1:00 p. m. Central Time. Offers are due by email to ***@***. *. * on or before May 15, 2026, by 1:00 p. m. Central Time.
The offers are due by email on or before May 15, 2026, by 1:00 p. m. Central Time. The period of performance for the base period is approximately 5/29/2026 to 5/28/2027, with option periods extending to 5/28/2029.
The bid notice states that payment terms are Net 30 calendar days after government acceptance, with no advance payments. All invoice submissions must be made electronically through the U. S. Department of Treasury's Invoice Processing Platform (IPP).
The bid notice states that the government will award a contract to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the government, price and other factors considered. The evaluation factors are technical capability, past performance, and price, with technical capability being the most important, followed by past performance, and then price.
The bid notice requires that maintenance shall be performed by Zeiss factory-trained field service representatives. Offerors must provide sufficient technical information to demonstrate their ability to meet requirements, including access to manufacturers' diagnostic tools, service documentation, and validated OEM parts if not the OEM. Past performance information within the last three years is also required.
The bid notice does not mention the submission of samples.
The bid notice does not specify an estimated total value for this solicitation.
