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Call Center Performance Government Bids & RFPs
AI email alerts, regional filters, and access to bid documents
Our AI understands your business and finds more opportunities. - 14-day free trial - no auto-charge.
90% recommend BidHits (982 real users, 01/02/2026).Methodology
Last updated on 11/29/2025.
11/17/2025 - USA | NY | ALBANY COUNTY | ALBANY | 12201 Small City
R426-- Northport Switchboard/Dispatch Services - Performance Work statement ( PWS) Switchboard Telephone Operators/Police Dispatchers PART I - GENERAL A. BACKGROUND The Department of Veterans Affairs, Northport, NY VA Medical Center, is currently seeking a Firm Fixed Price contract for Switchboa
Switchboard Operation and Emergency Dispatch Services
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The Department of Veterans Affairs, Northport, NY, is seeking a firm fixed price contract for switchboard operation and emergency dispatch services. The contractor must provide all personnel, supervision, and services for switchboard and dispatch activities. The contractor must provide coverage for telephone switchboard services from 8:00 am to 4:00 pm, 4:00 pm to 12:00 am, and 12:00 am to 8:00 am, 7 days a week, including federal holidays. The contractor must provide off-site management for supervising and training personnel. The contractor must have a quality control program to assure the requirements of the contract are provided as specified. The government will provide facilities, equipment, materials, and services. The contractor must furnish headsets compatible with government-owned equipment. The contractor must submit a start-up and phase-in schedule, resume for the project manager, organizational charts, personnel rosters, procedure manual, quality control plan, and plans for logistical and administrative support. The government will provide keys for access, and the contractor must perform an inventory of keys every three months. The contractor must take safety precautions to protect the lives and health of building occupants.
The contractor must demonstrate the ability to manage telephone operator booth at the vamc northport, ny, which involves substantial responsibility for placing a variety of special long distance calls e. g. conference calls, collect calls, over varied circuits or routings. The contractor must demonstrate the ability to perform operator work which requires a knowledge of organization and must have had one or more years of experience of supervising, which involved organizing, directing training and controlling a staff.
Business Process Operations ( BPO) Customer Contact Center Services - This Request for Information ( RFI) is for planning purposes only and for the U. S. Department of Education ( ED), Office of Federal Student Aid ( FSA) to determine available technology, sources or providers, and those providers capability and
Request for Information ( RFI) for planning purposes only, to determine available technology, sources or providers, and those providers capability and interest to deliver customer contact center services, including contact center operations and/or back office processing support.
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This RFI seeks information from potential vendors about their capabilities to deliver customer contact center services, including contact center operations, back office processing, and fulfillment services. The RFI outlines various service delivery options, requirements for handling customer demand, maintaining high service quality, and ensuring cost-effectiveness. It also details the anticipated scope of work, including handling inbound and outbound customer communications, assisting with applications, responding to inquiries, performing data validation, processing documentation, and supporting borrower disputes. Respondents must provide details on their ability to support a hybrid workforce model, including a minimum target of 50% in-office/onsite work. Responses are due October 22, 2025, and must be no more than 35 pages in Adobe PDF format. Questions about the RFI content are due October 1, 2025.
Responses are due no later than 4:00 pm EDT on Wednesday, October 22, 2025.
Local and LongDistance Telecommunication Services - Amendment # 5 - Final follow up questions submitted for clarification. Q11 follow- up - If we feel we can establish service in under 180 days, will the Government accept delivery sooner than 3/29/26 A11 fol
IT and telecom service delivery support services: ITSM, operations center, project PM labor amendment
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The tender for IT and telecom service delivery support services has been extended to September 22, 2025, at 3:00 PM EDT. Offerors are required to submit proposals electronically via email to the specified addresses. The proposal must include administrative, technical, and price sections. Past performance is not required. The anticipated start date is September 30, 2025, and installation, circuit assignments, testing, and acceptance must be completed within 180 days of contract award. The delivery location is Pittsburgh ARS, Coraopolis, PA. The government will award the contract to the responsible offeror whose offer is most advantageous to the government, considering price and other factors. The acquisition is a 100% small business set-aside. Offerors must comply with all FAR clauses and submit the necessary representations and certifications. Questions submitted by September 8, 2025, will be addressed in an amendment to the solicitation. Exceptions to terms and conditions are discouraged.
The bid notice states installation, circuit assignments, all possible applicable testing, records management, cut over and government acceptance shall be completed nlt one hundred and eighty 180 days after contract award for pittsburgh ars, pa. for proposal purposes, should we use the pws statement as the guide for the installation and cutover plans.
The bid notice states offerors shall provide at least the same warranty terms, including offers of extended warranties, offered to the general public in customary commercial practice.
The bid notice states he government will award a contract resulting from this solicitation to the responsible offeror whose offer, conforming to the solicitation, will be most advantageous to the government, price and other factors considered.
The bid notice states here is no site visit for this acquisition.
The bid notice states offerors should formulate and consolidate any questions they may have concerning the requirement and submit them back to 911 conf pk via email to crystal spurlin at ***@***. *. * and ryan scott at ***@***. *. * 3: 00 pm edt on monday, 8 september 2025.
Agilent **** TapeStation Bioanalyzer Instrument - COMBINED SYNOPSIS/SOLICITATIONAgilent **** TapeStation Bioanalyzer Instrument, Software, and Service Maintenance( i) tThis is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpar
Purchase of agilent **** tapstation instrument, part ****, including software, vortexer, and accessories, and one year service agreement. clin **** firm fixed price purchase of agilent **** tapstation instrument, part ****, including software, vortexer, and accessories in accordance with the statement of need. quantity of 1ea deliver 30 days from the date of award. clin **** firm fixed price base yearservices, non personal, to provide all labor, equipment, and materials unless otherwise provided herein necessary for a one year service agreement on the agilent **** tapstation instrument, including preventative maintenance, preferred response to on demand calls, onsite repair visitsincluding travel, genuine instrument parts, consumables supplies provided when required for repairs in accordance with the statement of need. period of performance shall be one year from the date of award. clin **** firm fixed price option year 1 services, non personal, to provide all labor, equipment, and materials unl
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The notice is a Request for Quotation (RFQ) for the purchase of an Agilent **** Tapestation Bioanalyzer instrument, software, and service maintenance. The delivery of the supplies is required within 30 days of the award. The period of performance for maintenance services is one year from the date of award, with a one-year option period. Quotes are required to be received by 12:00 PM EDT on September 21, 2025, submitted electronically via email to ***@***. *. * evaluation will be based on price and technical acceptability. The offeror must have an active registration in the System for Award Management (SAM). Invoices are to be billed in arrears.
The bid notice states deliver supplies 30 days from the date of award.
The bid notice states invoices to be billed in arrears for supplies and services.
The bid notice states one year manufacturers warranty, inclusive of coverage for defects in workmanship and materials that covers all parts and labor.
The bid notice states he government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the government, price and other factors considered.
Viasat Pedestal Follow- on Project - The responses to this Sources Sought will be utilized to determine if any competitive opportunities exist for the requirement described herein. All submissions will be considered. In addition, this market research tool is being used to
Pedestal Maintenance Upgrades for Atlantic Test Ranges
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This is a five-year indefinite delivery/indefinite quantity (IDIQ) contract for the maintenance, services, and acquisition of pedestal improvements and maintenance at the Atlantic Test Ranges. The contract includes technical support, non-warranty hardware repair or replacement, obsolescence management, on-site maintenance, preventative maintenance, spare parts, and replacement pedestals. The planned start date is October 1, 2025, with the final option year ending on or around September 30, 2030. Interested businesses must submit a capabilities statement package (no more than 10 pages, single-spaced, 12-point font) by 3:00 PM Eastern Standard Time on Friday, September 24, 2025, to ***@***. *. * package must include company profile, prior contracts, proposed hardware, commercial availability, and experience performing similar efforts.
Submissions must be received by email no later than 3:00 PM Eastern Standard Time on Friday, September 24, 2025.
All repairs shall be under warranty for a period of twelve 12 months after the government's receipt of the repaired units.
The successful awardee will also be required to have a government-approved accounting system upon contract award. Under a small business set aside, the small business prime must perform at least 50% of the work themselves in terms of cost of performance.
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90% recommend BidHits (982 real users, 01/02/2026).Methodology
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BidHits is a public bid search engine. We map official portals daily and deliver results on the site and by email. Our AI understands your business so you don't miss opportunities.
Just enter your email and activate the trial. For 14 days you can use all features. When it ends, if you don't subscribe at /subscription.php, the bid list becomes limited and you won't be charged automatically.
1) Choose keywords (your products or services). 2) Activate the trial and start receiving. After signup you can adjust regions, times, and email style on the settings page.
Whenever possible, yes. Some official portals require login or block direct links; in those cases we point you to the official process page so you can download the documents.
Yes. In the bids panel you can filter by region, procurement method, dates, and value ranges. In settings you can save preferences for future alerts and searches.
Yes. After signup you can switch to the map in the panel and see bids by location.
AI can make mistakes. It's trained to understand your business based on the keywords you add. Refine by adding specific terms, modifying or deleting those that produce off-topic results. That trains your feed and improves future alerts.
Yes. You can query contracts via API. Documentation at /api_integration.php. Ideal for CRM, BI and automations.
In Settings you can pause alerts or adjust delivery times. If you want to delete your account, just contact us. During the free trial there's no auto-charge.
We monitor major official portals every day at the federal, state, and local levels. Bid notices are added to the system as soon as they are published on the source portal.
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Explore a term, enable AI email alerts, access bid documents or the official posting, and filter by region and method.
Transcript
Welcome to BidHits. Start by adding a few key words. Just type what you sell.
That's it. You're now ready to explore government contract opportunities made for you. Your bidding dashboard shows the latest tenders organized by date and matched to your keywords.
To help you spot the most relevant ones, your keywords are automatically highlighted in yellow.
And here's the best part. Our AI is always working behind the scenes to bring you even more opportunities.
Smart Search is already on, enhancing your results beyond exact matches. You don't have to do a thing.
Each tender card comes with useful tools. You can view a summary, open documents, favorite tenders, write private notes, remove what doesn't fit, or check the location on the map.
You can also see all tenders from the same day in a single map view. Perfect for planning your next steps. Use the search bar, apply filters, and explore with ease.
Try BidHits now. It's fast, smart, and free to get started.
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Methodology
Unaided survey with 982 active users, conducted through 01/02/2026.
Single question: "Would you recommend our services to a friend or colleague?" - 90% answered "yes".