Latest US Call Center Reporting Contracts & Bids

The Texas Department of Criminal Justice (TDCJ) is seeking bids for pest control services at the Ware unit. The deadline for bid submission is June 13, 2025, 3:00 PM CST. A non-mandatory site visit will be held on June 20, 2025, 2:00 PM CST. The service commencement date is September 01, 2025. The contract will run through August 31, 2026, with the option to renew for four additional one-year options. The delivery address is TDCJ Ware unit **** S FM **** Colorado City, TX **** specifications, including required reports, insurance requirements, and conditions precedent to award, are outlined in the solicitation document. The vendor must comply with TDCJ policies, procedures, personnel directives, and safety requirements. Monthly, quarterly, and biannual pest control services are required. Emergency service calls are also required. The vendor must provide a licensed pesticide applicator. Reports and supporting documentation are required. The department reserves the right to amend the purchase order to reflect changes in footage of the service area.

Brazosport College is seeking proposals for outsourced call center services. Proposals are due by 2:00 PM on Wednesday, June 18, 2025. The proposal must include an executive summary, company background, staffing, training, quality assurance, work plan, pricing structure, technology capabilities, reporting, references, and a transition plan. The proposal should also address a questionnaire regarding experience with community colleges, data assessment, staff collaboration, service standards, capacity, security, implementation timelines, and references. A minimum of three references from Texas community colleges are required. The evaluation process will consider experience, comprehensiveness of services, cost-effectiveness, technical capability, references, and emergency preparedness. The contract is for an initial one-year period with the option to renew for four additional one-year terms.

This performance work statement (PWS) outlines the requirements for a call center to provide outreach and support to wounded, ill, and injured (Wii) Marines, sailors, and their families. The PWS details the required tasks, including outreach intervals based on injury severity, support services (customer care representatives, nonmedical case managers, field service representatives), targeted outreach capability, performance metrics, mandatory reporting requirements, transition plans, security requirements, and travel policies. The contract includes specific requirements for staffing, facilities, equipment, and deliverables. The document also specifies the roles and responsibilities of the contracting officer's representative (COR) and the government's involvement in the process. Additional documents, such as a draft PWS and RFI questionnaire, are referenced.

This is a request for proposals (RFP) for a one-year contract with a four-year option for providing Roman Catholic pastoral and on-call services at Tripler Army Medical Center (TAMC). The contract requires an ordained Catholic priest, fully accredited and endorsed by their ecclesiastical superiors, including faculties with the Archdiocese for Military Services (AMS). The priest must meet specific qualifications, including experience in a clinical medical environment, a Master of Divinity degree, and clinical pastoral education. The priest must also be proficient in English. The contract details required services, including daily patient visitation, sacramental ministrations (masses, baptisms, etc. ), on-call availability, and emergency services. The government will provide certain facilities and equipment, while the contractor is responsible for transportation, phone service, and other items. The contract period is one base year (July 2025 - June 2026) and four one-year option years. The deadline for submission of proposals is May 12, 2025, 10:00 AM HST. Interested vendors must submit a brief capabilities statement (maximum 5 pages) addressing past experience, technical skills, and other relevant information. This is not a request for quotes.