Energy, Department Of- Energy, Department Of- Headquarters Procurement Services
Learning Nucleus Hosting and Technical Support - Learning Nucleus Hosting and Technical Support. The contractor shall provide enterprise- level FedRAMP hosting, Tier 3 end- user issue resolution, and change order implementation in support of the Learning Nucleus, Learning Management System.
Justification for an exception to fair opportunity under multiple award contracts in accordance with federal acquisition regulation FAR **** The department of energy doe learning nucleus ln, learning management system lms is the departments platform for delivering training to its workforce. The scope of this requirement is to renew the lms enterprise- level hosting and technical support and provide the following services: a. federal risk and authorization management program fedramp authorized enterprise- level hosting for up to 60, 000 users. services include onsite and offsite incremental backups on the server, service infrastructure with redundant internet service providers, a backup power generator, and 24 hour access and security. b. technical support for ln issue solution to resolve tier 3 issues identified by the doe help desk, issued reported by other communication channels such as email, and issues reported to the doe ln tracker. c. technical support for change order implementation to make modifica