Dept Of Defense- Defense Human Resources Activity- Defense Human Resources Activity - Agency Bids & RFPs

The Defense Travel Management Office (DTMO) seeks a contractor to provide 24/7 travel assistance center support. The contract has a 9-month base period and four 12-month option periods, with an anticipated base period of performance from November 27, 2025, to August 31, 2026. The contractor must provide personnel, management, facilities, incidental materials, administrative support, and technical services to meet performance objectives. The contractor must submit a detailed operational transition plan for phase-in and phase-out services with their proposal, and provide a first update no later than 15 calendar days after contract award. The contractor must also develop and implement a quality management plan (QMP) and submit it within 30 days of contract award. Mandatory training requirements for contractor employees are outlined in the document. The government will perform inspections and surveillance to evaluate the contractor's compliance with the contract terms and performance of the requirements.

The Defense Travel Management Office (DTMO) requires a Travel Assistance Center (TAC) to provide 24/7 travel support across the Department of Defense (DOD). The contract has a 9-month base period and four 12-month option periods. The base period is from November 27, 2025 to August 31, 2026. The contractor must provide personnel, management, facilities, materials, administrative support, and technical services to meet performance objectives. The contractor must develop and implement a quality control program, a quality management plan, and a project management plan. Mandatory training requirements for contractor employees are outlined. Deliverables include a Concept of Operations (CONOPS), Continuity of Operations (COOP) plan, daily reports, software information management (SIM) reports, software release verification plans, standards of service reports, project management plans, personnel training plans, and quarterly review reports. The contractor must transition work from the previous contractor within three months of the start of the contract period. The government will not exercise any supervision or control over the contract service providers. All travel must be approved in advance by the COR or CO. The government retains ownership of all databases, information, and other materials developed by the contractor.

This is a solicitation for a 9-month base period contract, inclusive of the transition period, and four 12-month option periods, for travel assistance center (TAC) support services for the Defense Travel Management Office (DTMO). The contract requires the contractor to provide expert 24/7 travel assistance support services for federal information technology (IT) systems and programs developed, integrated, and/or supported by the TAC. The contractor must provide personnel, management, facilities, incidental materials, administrative support, and technical services to meet the performance objectives. Key deliverables include a Concept of Operations (CONOPS), Continuity of Operations (COOP) plan, daily reports, Software Information Management (SIM) reports, software release verification plans, standards of service reports, a project management plan (PMP), personnel training plans, and quarterly review reports. The contract includes detailed requirements for operating the TAC, including contact methods, customer processes, ticket handling, outreach, document access, configuration management, abnormality reporting, security concerns, and continuity of operations plans. The contract also specifies requirements for communications and outreach, travel systems support, standards of service, program management, reports, transition of contract services, post-award conference, general information, deliverables, contractor travel, records management, security, cybersecurity, government furnished property, place of performance, quality control, quality assurance, organizational conflicts of interest, applicable documents, performance requirement summary, and mandatory training requirements. The document also includes appendices with definitions, abbreviations, acronyms, and charts showing historical volume for reference. The contract includes detailed requirements for security, including background investigations, access to sensitive information, and handling of Controlled Unclassified Information (CUI). The contract also specifies requirements for records management, including compliance with the Federal Records Act and other relevant regulations. The contract includes a Performance Requirement Summary (PRS) outlining performance objectives and standards. Mandatory training requirements for contractor employees are also detailed.

This is a performance work statement (PWS) for a contract to provide travel assistance center (TAC) support to the Defense Travel Management Office (DTMO). The contract requires 24/7 support for Department of Defense (DoD) travelers and administrators worldwide. Key responsibilities include operating the TAC, handling customer inquiries via various channels, providing technical support for travel systems, managing travel-related processes and regulations, and maintaining knowledge management documentation. The PWS outlines detailed requirements for personnel, processes, procedures, technology infrastructure, and reporting. Deliverables include a concept of operations, continuity of operations plan, daily reports, software information management reports, software release verification plans, standards of service reports, project management plans, personnel training plans, access forms, quarterly review reports, and various other reports. The contract also specifies requirements for travel, records management, security, and transition plans. The PWS includes detailed requirements for each aspect of the contract, including personnel qualifications, training, and reporting requirements.

This notice is for a Performance Work Statement (PWS) for survey services, market research, and studies for the Office of People Analytics (OPA), Joint Advertising, Market Research, and Studies (JAMRS) program. The contract involves various research activities, including career decision-making research, consumer decision-making research, assessing marketing effectiveness, public opinion polling, market segmentation, and geographic analysis. There are two proposal submission phases: Phase 1 due June 17, 2025, and Phase 2 due July 1, 2025. The contractor will be required to report contractor labor hours via a secure data collection site. Travel is included in the contract and will be specified by task order. Security requirements are detailed, including background investigations, access to DOD networks, and handling of controlled unclassified information (CUI). Mandatory training requirements are also outlined. Additional documents are referenced, and the contract includes a quality control plan (QCP). The notice also includes historical information on JAMRS's past research efforts.