The City of Ann Arbor is seeking proposals for an IT Service Management (ITSM) system replacement. The new platform will support incident management, service requests, asset management, and configuration management. Key activities include vendor selection, implementation, data migration, process alignment with ITIL, integration, and training. Proposals are due July 29, 2026. Questions are due July 8, 2026. Evaluation will be based on a point system considering professional qualifications, past experience, proposed work plan, and fee proposal.
Proposals are due July 29, 2026, by 2:00 p. m. local time. all sealed proposal submission all proposals are due and must be delivered to the city on or before, july 29, 2026 at 2:00 p. m. local time.
Payment will be made monthly following receipt of invoices submitted by the contractor and approved by the contract administrator, unless a different payment schedule is specified. payment shall be made monthly following receipt of invoices submitted by contractor and approved by the contract administrator, unless a different payment schedule is specified in exhibit b.
The contractor warrants that the quality of services shall conform to the level of quality performed by persons regularly rendering this type of service. contractor warrants that the quality of services shall conform to the level of quality performed by persons regularly rendering this type of service.
Proposals will be evaluated using a point system based on professional qualifications, past involvement with similar projects, proposed work plan, and fee proposal. esponses to this rfp will be evaluated using a point system as shown in section iii.
Offerors must submit professional qualifications, including the firm's history, types of services provided, and technical details that make the firm uniquely qualified. Resumes and qualifications are required for all proposed project personnel. state history of the firm, in terms of length of existence, types of services provided, etc. identify the technical details that make the firm uniquely qualified for this work.
Violation of the living wage ordinance is punishable by fines of not more than $500 per violation plus costs, with each day considered a separate violation. The city also has the right to modify, terminate, cancel, or suspend a contract in the event of a violation. violation of this ordinance is punishable by fines of not more than 500violation pluscosts, with each day being considered a separate violation.
All protests must be in writing and filed with the purchasing agent within 5 business days of any notices of intent. all protests must be in writing and filed with the purchasing agent within 5 business days of any notices of intent
Proposals may be disqualified if required forms are not included, if the proposal is late, or if the respondent is debarred, suspended, or declared ineligible by a state or federal agency. a proposal may be disqualified if the following required forms are not included with the proposal