Syracuse City is seeking proposals for a VoIP and Unified Communications system replacement. The selected vendor will provide system design, implementation, SIP trunk services, phone hardware, configuration, migration, training, and ongoing support. Proposals are due by July 10, 2026. Key evaluation criteria include cost, technical capability, municipal experience, reliability, implementation plan, and support/training. The city reserves the right to reject any or all proposals.
Proposals are due by July 10, 2026, at 5:00 p. m. proposal due date: july 10, 2026, 5: 00 p. m.
Vendors shall provide hardware lifecycle expectations and warranty information as part of their proposal. hardware lifecycle expectations and warranty information
Proposals will be evaluated based on Cost (25%), Technical Capability (25%), Municipal Experience (15%), Reliability and Redundancy (15%), Implementation Plan (10%), and Support and Training (10%). evaluation criteria: cost 25%technical capability 25%municipal experience 15%reliability and redundancy 15%implementation plan 10%support and training 10
Vendors must provide company qualifications, municipal government references, Utah public sector experience, years in business, relevant certifications, local support availability, and similar-size customer references. vendors shall provide: municipalgovernment references utah public sector experience years in business relevant certifications local support availability similarsize customer references
Vendors are required to submit sample administrative screenshots as part of their proposal. sample administrative screenshots
Emailed questions are due by June 26, 2026. emailed questions due: june 26, 2026
Late submissions may not be considered. late submissions may not be considered.