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UTA2026- 031 Financial Aide Call Center Services University of Texas at Arlington seeks qualified vendors to provide outsourced inbound call center services for the Office of Financial Aid.
Outsourced inbound call center services for the Office of Financial Aid Inbound call handling, tier 1 inquiry resolution, call documentation, sensitive communications handling, call routing and IVR, call recording and monitoring, analytics and reporting, integration with university systems, staffing, training, quality assurance
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RFP for outsourced inbound call center services for financial aid. Services include call handling, triage, documentation, and compliance with FERPA. Estimated 62,000 calls annually. Contract term 2 years with up to 3 one-year renewals. Proposals due November 6, 2026, 3:00 PM CST. Must submit through BidNet portal. Non-mandatory preproposal conference on October 9, 2026. VETHUB subcontracting plan required. Payment net 30 days.
Proposals must be submitted by November 6, 2026, at 3:00 PM CST. The RFP states: university will accept proposals until 3:00 p. m. central time, on november 6, 2026 submittal deadline.
Payment terms are net 30 days. The document states: universitys standard payment terms are net 30 days as mandated by the texas prompt payment act.
The award is based on the most advantageous proposal. The document states: the proposer that submits a proposal on or before the submittal deadline that is the most advantageous to university.
Vendors must demonstrate higher education experience and provide references. The document states: vendor qualifications demonstrate higher education experience provide references show financial and operational stability.
Questions must be submitted by October 13, 2026. The document states: on or before october 13, 2026question deadline.
Failure to submit the VETHUB subcontracting plan results in rejection. The document states: failure to submit the subcontracting plan will result in immediate rejection of the proposal.
Contact center as a service Contact center as a service
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RFP for contact center as a service. Proposals must be submitted electronically by the closing date. Evaluation criteria include proposed technical solution and proposed cost solution. Service period starts **** and ends 2033-04-01. Attachments include cost proposal form, mandatory requirements checklist, functionality matrix, service level agreement, and terms and conditions.
We selected the most helpful reviews from real users. Order may change periodically.
The idea of ​​using a keyword and sending the information by email is very good.
U. Solutions
I consistently received notifications about bids within the specific segment I chose to monitor. The system simplifies processes that used to be complex, offering a navigation experience that is easy, fast, and modern.
G. P. da S. E. Guimaraes
I closed deals thanks to the information gathered by the search tool. There’s no need to research across multiple media outlets.
J. Comunale
The search engine that finds what I'm looking for just by entering keywords
J. P. L. Construccion
I like the way they provide information with the greatest possible accuracy. I love that.
M. A. Neil
All bids related to our product are captured by you and sent to us. In my opinion, it’s perfect—broad coverage and easy searches across the bid documents.
R. M. Ferreira
It helps me identify areas of opportunity and find bids related to my work area.
I. J. R. Beltran
Excellent information. Just what I was looking for.
L. H. Borrelli
Excellent platform to help promote and expand the reach of your work.
C. Merino
You see a lot of tenders; you get emails with the alerts.
M. Camarasa
The email alert is amazing. I really liked the speed — the bid notices arrive by keywords directly in my inbox, which makes searching much easier. I only need to focus on the other processes, which is a big relief.
T. Santos
They update me the same day things are published, so I don’t have to check every public agency’s website.
BidHits is a government bid search engine that monitors official portals and brings relevant federal, state and local opportunities into one place. You can search on the site and receive scheduled email alerts.
Enter your email and activate the trial. For 14 days you can use the main features, including alerts and access to results. When it ends, if you do not subscribe at /subscription.php, the bid list becomes limited and you will not be charged automatically.
1) Add keywords that describe what you sell. 2) Start the trial. 3) Adjust regions, delivery times and email style after signup.
Whenever possible, yes. Some official portals require login or block direct links; in those cases we point you to the official process page so you can download the documents.
Yes. You can filter by region, procurement method, dates and value ranges. You can also save preferences for future alerts and searches.
Yes. In the dashboard you can see bids on a map and use it to plan follow-up by location.
It can happen. Smart Search uses your keywords to find related opportunities, not only exact matches. Add specific terms and remove off-topic results to improve future alerts.
Yes. You can query bids via API. Documentation at /api_integration.php. Ideal for CRM, BI and automations.
In Settings you can pause alerts or adjust delivery times. If you want to delete your account, just contact us. During the free trial there is no auto-charge.
We monitor major official sources every day at the federal, state and local levels. New bid notices are added as soon as they are captured from the source portal.
Plans start at $ 43.00 per month, with options for different business needs and billing terms. Start with a free trial and evaluate the results before subscribing, with no automatic billing.
Add what you sell, get scheduled alerts, open documents or the official page, and use filters by region and method.
Transcript
Welcome to BidHits.
Finding public tenders and bids is important. But what really matters is quickly identifying the opportunities that match what your company sells.
To get started, enter a few keywords that describe your products or services. BidHits shows relevant opportunities, highlights your keywords, and organizes everything by date.
Smart search is already enabled and uses artificial intelligence to expand your results, even when the tender uses different words from the ones you searched for.
For each opportunity, you can view a summary, access documents, mark it as a favorite, add private notes, remove what is not relevant, or view it on the map.
You can also use filters, run searches, and explore the day's opportunities directly on the map.
Start using BidHits now. It's fast, practical, and you can try it for free.
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Methodology
Unaided survey with 1102 active users, conducted through 10/07/2026.
Single question: "Would you recommend our services to a friend or colleague?" - 90% answered "yes".
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