Delaware State University - De - Agency Bids & RFPs

The Delaware State University (DSU) is seeking proposals for Session Initiated Protocol (SIP) Trunking Services. Bids must be received by January 14, 2026, at 3:00 PM local time in Delaware. The contract term is three years with the option for two one-year extensions. Proposals must be submitted electronically to ***@***. *. * virtual pre-bid meeting is scheduled for November 13, 2025. The university requires the vendor to provide a solution for SIP trunking at three campus data center locations. The solution must support 200 concurrent call paths and integrate with the existing Cisco unified communications system. The vendor must also provide e911 service, caller ID, and guaranteed service levels. The vendor must comply with all applicable security regulations and industry best practices. The vendor must provide a clear escalation process and response times for service outages. The vendor must provide a web-based traffic monitoring and reporting portal. The vendor must provide a warranty that the deliverables provided pursuant to the contract will function as designed for a period of no less than the term of initial contract. The vendor must provide a certificate of insurance as proof that the vendor has the required insurance. The university reserves the right to reject any or all proposals.

Delaware State University is seeking proposals for an IT service management (ITSM) platform. Bidders must submit their proposals electronically by 3:00 PM on October 30, 2025. The contract will be for three years with an option to renew for two one-year extensions. The RFP includes detailed requirements, evaluation criteria, and submission instructions. Additional documents, such as a non-collusion statement, exceptions form, and business references, are required. The university reserves the right to reject any or all proposals.

Proposals must be received by 3:00 PM on September 4, 2025. Bidder bears risk of late, non-delivery, or spam box delivery. Bidder must request email return receipts. Proposals must be submitted electronically as a single PDF file, no more than 5MB, without password protection. The proposal reply section, including all attachments (non-collusion statement, exceptions, confidentiality, business references, subcontractor information form, bid pricing sheet), and W9 form, must be completed. The contract term is one year with a possible four one-year extensions. No pre-bid meeting. Questions must be submitted in writing by August 14, 2025, at 10:00 AM. Vendors must provide Delaware licenses/certifications, responses to the RFP scope of work, complete attachments, and proof of errors & omissions insurance. The evaluation committee will judge proposals based on criteria described in the RFP. The university reserves the right to reject any or all proposals. No costs for proposal preparation, printing, delivery, vendor conferences, system demonstrations, or negotiation process will be reimbursed. Proposals must remain valid for six months after the closing date. The vendor will be responsible for all travel expenses for oral presentations if required. The university may retain consultants or legal counsel. Direct contact with university employees other than the designated contact is prohibited. Any individual, business, or organization currently debarred or suspended is ineligible to bid. Vendors must provide at least three business references. The university reserves the right to award to multiple vendors. Vendors must affirm that within the past five years, the firm or any officer, controlling stockholder, partner, principal, or other person substantially involved in the contracting activities of the business is not currently suspended or debarred. Vendors must maintain books, records, documents, and other evidence pertaining to the contract for a period of five years from the date services were rendered. The university reserves the right to add terms and conditions during contract negotiations. All invoices must be identified by the approved purchase order and sent to ***@***. *. * university reserves the right to pay by ACH, P-card, or check. Payments will be processed within 30 days of receipt of a correct invoice. Vendors are invited to offer value-added discounts for specific payment terms. The university reserves the right to pre-approve any news or broadcast advertising releases. The words shall, will, and must designate mandatory requirements. All hardware, system software products, and application software products must be currently in use in a production environment by at least three other customers, have been in use for at least six months, and have been generally available from the manufacturers for a period of six months. The contract may be awarded or proposals rejected within 90 days from the date of opening proposals. The vendor to whom the award is made shall execute a formal contract within 20 days after the date of official notice of the award. The successful vendor shall be required to extend any policy guarantee usually offered to the general public, federal, state, county, or municipal governments, on material in this contract against defective material, workmanship, and performance. The contracts with the successful vendors will be executed with the university acting for all participating governmental entities. The successful vendors shall be required to advise and provide university of the gross costs associated with this contract.

Bid deadline: 3:00 PM July 30, 2025 (Delaware time). Proposals must be submitted electronically as a single PDF file (maximum 5MB) to ***@***. *. * with the subject line including RFP name and contract number. No password protection. Bidder bears risk of late, non-delivery, or spam box delivery. A transmittal letter summarizing the proposal and any exceptions must accompany the bid. No pre-bid meeting. Contract term: 3 years with a possible 2 one-year extensions. Institutional funds. Questions must be submitted in writing (MS Word format, paragraph form, numbered) by July 9, 2025. All public information (answers to questions, amendments, etc. ) will be posted at www. ***. *. * must complete and submit a non-collusion statement (attachment 1), exceptions (attachment 2), confidentiality and proprietary information (attachment 4), business references (attachment 4), subcontractor information form (attachment 5), and bid pricing sheet (attachment 6). The awarded vendor will be presented with a contract form for signature. Delaware substitute form W9 is required for payment. Price is not confidential. The university reserves the right to reject any or all bids, make partial awards, or award to multiple vendors. The university may request best and final offers. Vendors may be required to provide samples or brochures. Vendors are responsible for all expenses incurred in preparing and submitting a proposal. The university is not responsible for any expenses incurred by the vendor in preparing and submitting a proposal. The vendor is responsible for ensuring compliance with all applicable laws and regulations. Insurance requirements apply. The vendor must provide proof of state of Delaware business licensure. Dispute resolution process outlined in the document.