City And County Of Denver Department Of Aviation
Total Queue Management ( TQM) The scope of work for this project is to manage the queue systems, customer service, and wayfinding services at and around the security screening checkpoints operated by the Transportation Security Administration ( TSA), as well as within the Federal Inspection Services ( FIS) facility operated by US Customs and Border Protection ( CBP). These tasks require 33 staffed positions. An additional task we are tentatively planning for this contract is to provide customer service, pas
Total Queue Management ( TQM) services at Denver International Airport ( DEN), including managing queue systems, customer service, and wayfinding at TSA security checkpoints and within the Federal Inspection Services ( FIS) facility. 1. Management of queue systems, customer service, and wayfinding services at and around TSA security checkpoints. 2. Management of queue systems, passenger flow, customer service, and wayfinding services within the FIS facility in coordination with CBP. 3. Management of passenger flow, customer service, and wayfinding services in the Jeppesen Terminal and concourses during overnight hours. 4. Provision of general passenger wayfinding services in all areas of the Jeppesen Terminal and concourses. 5. Tentative planning for customer service, passenger flow management, and wayfinding for the Automated Guideway Transit System ( AGTS) revitalization project.
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