Horry County Department of Airports is seeking proposals for support and maintenance services for its mission-critical airport paging and audio system (AtlasIED Globalcom). The contract will be for an initial five-year period with two one-year renewal options. Proposals are due July 7, 2026. An optional pre-proposal meeting will be held on June 12, 2026. The services include preventative maintenance, software and hardware lifecycle management, incident response, technical support, and staff training. Two service tiers are offered: Platinum Assurance Plan (24/7/365 support) and Modified Assurance Plan (Monday-Friday, 8 AM-5 PM support). Key qualifications include being a certified AtlasIED Globalcom integrator with experience in airport environments. Award will be based on best overall value.
Proposals are due July 7, 2026, no later than 2:00 PM, local time.
Payment terms are net thirty (30) days upon receipt of correct invoice.
The contract includes extended hardware warranty coverage for Globalcom system components.
Award will be made to the proposer offering the best overall value to the county, considering vendor qualifications, technical approach, service tier capabilities, and pricing.
Mandatory qualifications include being a certified AtlasIED Globalcom integrator, holding ESI level certification, having a minimum of three active AtlasIED Globalcom systems in airport environments, and demonstrating specific knowledge of the system architecture.
Failure to meet SLA targets may result in service credits. Chronic nonperformance may lead to contract termination for cause.
An optional site walk will be conducted prior to the proposal due date. Date and time are listed on the cover page and are subject to change by addendum.
Questions must be submitted via Horry County's eBidding software prior to the question acceptance deadline of June 23, 2026, at 2:00 PM, local time.
Proposals may be rejected for failure to comply with Horry County procurement regulations, including standards of conduct, or for not following the specified proposal structure.