Hays County is seeking proposals for comprehensive electronic payment processing services. The selected vendor will provide services for property tax, motor vehicle sales tax, and other fees. Services include credit card, debit card, and e-check processing, with options for IVR, POS, and kiosk solutions. Proposals are due by July 6, 2026, 10:00 AM CT. Questions must be submitted in writing by June 24, 2026, 5:00 PM CT. The initial contract term is September 2026 - August 2028, with four 2-year renewal options. Evaluation criteria include capacity to perform, organization's profile and experience, and cost proposal.
Proposals must be submitted no later than July 6, 2026, 10:00 a. m. local time. Proposals received after this time will be returned unopened.
Payment shall be made by check or warrant by County upon satisfactory delivery and acceptance of products and services and submission of an invoice. Payment shall be deemed to have been made on the date of mailing of the check or warrant.
The successful respondent expressly warrants that all services specified in the RFP will be performed with care and diligence and in accordance with all specifications of the RFP. The successful bidder agrees to correct any deficiencies in performance of services upon notification by the County and without additional expense to the County.
Proposals will be evaluated and ranked based on Capacity to perform (60 points), Profile and experience of the organization (20 points), and Cost proposal (20 points).
Respondents must demonstrate responsibility, have adequate financial resources, a satisfactory record of performance, integrity, ethics, and safety. They must also not be debarred or suspended from the System for Award Management (SAM).
Failure to perform any provision will constitute a default of contract, in which case, corrective action shall take place within ten 10 days from the date of written notice citing the nature of breach. Failure to take corrective action or to provide a satisfactory written reply excusing such failure within the prescribed ten 10 days will authorize the County to terminate this agreement by written notice.
If the contractor does not agree with any document, notice, or correspondence issued by the purchasing agent, or other authorized county person, the contractor must submit a written notice to the purchasing agent within ten 10 calendar days after receipt of the document, notice, or correspondence.
Failure of a vendor or any of its representatives to observe the restriction of not discussing the contents of this solicitation with employees other than purchasing office staff may result in disqualification of any related offer.
