Nassau Health Care Corporation (NHCC) is seeking proposals for a comprehensive patient access managed call center solution for Nassau University Medical Center (NUMC). The selected partner will provide technology, operational scale, supplemental staffing, and management services to create a high-performing clinical front door. Key objectives include improving speed-to-answer, first-call resolution, scheduling accuracy, and patient experience. The solution must offer real-time operational visibility and reporting. Proposals are due by June 8, 2026. NHCC is a New York State public benefit corporation operating a tertiary care teaching hospital, a skilled nursing facility, and community health practices.
The bid notice states that proposals are due June 8, 2026, at 3:00 p. m. proposals due june 8, 2026 at 3:00 p. m.
The bid notice states that invoices are payable within 30 days of receipt, and no late fees, interest, or penalties shall apply to payments made beyond 30 days of the due date. Invoices are payable within 30 days of receipt. No late fees, interest, or penalties shall apply to payments made beyond 30 days of the due date.
The bid notice states that selection will be based on overall value and strategic benefit, and the lowest-priced proposal will not be the sole determining factor for award. Selection will be based on the overall value and strategic benefit to NHCC and NUMC. While cost is a significant factor, the lowest-priced proposal will not be the sole determining factor for award.
The bid notice requires proposers to demonstrate a minimum of five years of healthcare-related call center or patient access experience, experience supporting hospital systems, physician groups, FQHCs, or integrated healthcare delivery systems, and demonstrated HIPAA compliance and healthcare regulatory expertise. Minimum five 5 years of healthcarerelated call center or patient access experience. . . Experience supporting hospital systems, physician groups, fqhcs, or integrated healthcare delivery systems. . . Demonstrated hipaa compliance and healthcare regulatory expertise. . .
The bid notice states that the deadline for questions is May 24, 2026. deadline for questions may 24, 2026