Operating Government Bids & RFPs

The anticipated period of performance is from date of award through 9/25/2027, with four additional option years exercisable in one-year increments.

Payment terms are Net10 for small businesses and Net30 for large businesses.

Award will be made to the responsive and responsible offeror who submits the lowest total price and meets all technical requirements.

Qualification submittals will be evaluated on a pass/fail basis to determine if the offeror possesses the necessary experience, personnel qualifications, and technical capability.

Failure to provide required qualification documentation or taking exceptions to terms and conditions may result in the quotation being deemed non-responsive and ineligible for award.

All information submissions should be received no later than 3:00 pm central on August 4, 2026.

Invoices shall be submitted electronically via VA's electronic invoice presentment and payment (EIPP) system currently OB10, in accordance with current VA instructions. Invoices shall comply with FAR ****(g) and contract instructions. Invoices and supporting documentation must be submitted no later than the 15th day of the month following the month of service.

All contractor personnel providing services shall, at a minimum, possess a high school diploma or equivalent, have one to two years of call center or telephone operator experience, demonstrate knowledge of medical terminology, and be fluent in English. Contractor employees shall obtain and maintain the level of security clearance required by VHA.

Negative performance may result in adverse evaluations, negative CPARS entries, and non-exercise of option periods.

KCVAMC reserves the right to restrict any contractor employee who fails to meet qualifications, violates applicable regulations, or is deemed a potential threat to security, safety, health, or mission. Failure to maintain favorable security status is grounds for removal.

All equipment must be in place and ready for government use no later than August 14, 2026. all equipment must be in place and ready for government use no later than august 14, 2026.

The government reserves the right to evaluate quotes and award without interchanges. the government reserves the right to evaluate the quotes and award without interchanges.

Offerors must submit a technical capability statement that strongly supports the contractors ability to satisfy the contract requirements. the offeror shall submit a technical capability statement that strongly supports the contractors ability to satisfy the contract requirements iaw the attached pws attachment 1.

A site visit is not planned or available at this time. a site visit for this requirement is not planned or available at this time.

Responses must be received in writing no later than 8:00 a. m. est on August 14, 2026.

Responses should include a brief description of qualifications and any other pertinent information which demonstrates the ability to meet the above requirement.