The State of Tennessee, Department of Safety and Homeland Security, is issuing a Request for Proposals (RFP) for a queuing and virtual line management system. The RFP outlines requirements, evaluation processes, and contract terms. Key dates include a disability accommodation request deadline on November 20, 2025, a pre-response conference on November 21, 2025, and a response deadline on January 8, 2026. The state will evaluate responses based on general qualifications, technical approach, field tests, and cost. The state reserves the right to amend or cancel the RFP. The state will hold all response information, including both technical and cost information, in confidence during the evaluation process. Upon completion of response evaluations, indicated by public release of a notice of intent to award, the responses and associated materials will be open for review by the public in accordance with tenn. code ****.
The response deadline is January 8, 2026. a respondent must ensure that the state receives a response no later than the response deadline time and date detailed in the rfp section 2, schedule of events.
The payment terms are detailed in the pro forma contract, section c. all payments relating to this procurement will be made in accordance with the payment terms and conditions of the contract resulting from this rfp refer to rfp attachment 6. 6. , pro forma contract, section c.
The state will award the contract to the respondent deemed responsive and responsible who offers the best combination of attributes based upon the evaluation criteria. he evaluation process is designed to award the contract resulting from this rfp not necessarily to the respondent offering the lowest cost, but rather to the respondent deemed by the state to be responsive and responsible who offers the best combination of attributes based upon the evaluation criteria.
The state will consider qualifications, experience, technical approach, and cost in the evaluation of responses. he state will consider qualifications, experience, technical approach, and cost in the evaluation of responses and award points in each of the categories detailed below up to the maximum evaluation points indicated to each response deemed by the state to be responsive.
A pre-response conference will be held on November 21, 2025. a preresponse conference will be held at the time and date detailed in the rfp section 2, schedule of events.
The end of the protest period is March 25, **** of protest period march 25, 2026
The maximum liability is expected to exceed one million dollars. he maximum liability is expected to exceed one million dollars 1, 000, ****
