Sedgwick County, Kansas is seeking a firm to provide a 911 text message survey software solution. Responses are due by 1:45 PM CDT on July 21, 2026. The solution should integrate with the Tyler Public Safety CAD system and allow for automated SMS text message surveys to 911 callers. Key requirements include configurable survey questions, customization of message content, opt-out functionality, 24/7 support, reporting and analytics, and caller follow-up capabilities. Vendors must have at least five years of experience and meet specific qualifications. The evaluation criteria include technical solution, integration, implementation, vendor experience, and cost. Questions regarding the RFP are due by June 30, 2026, with answers posted by July 7, 2026.
Responses are due no later than 1:45 PM CDT, July 21, 2026.
Payment will be remitted following receipt of monthly detailed invoice. Payment and invoice provisions can be found at www. ***. *. *
The contract period will be for one year with two one-year options to renew. The recurring costs section requests a 10-year cost schedule for maintenance and service warranty.
Proposals will be evaluated based on technical solution functionality (30 points), integration capability with Tyler CAD (20 points), implementation support project approach (20 points), vendor experience and qualifications (20 points), and cost (10 points).
Firms must have a minimum of five years of experience in providing similar services, experience managing projects of comparable size and complexity, and knowledge of and compliance with all applicable federal, state, and local laws.
Any protests and/or challenges to the bid process must be filed timely and pursuant to Sedgwick County's protest www. ***. *. *
Failure to comply with guidelines regarding questions and contact information may disqualify a proposer's response. Late or incomplete responses will not be accepted.