AI helper
The State of Vermont is seeking proposals for after-hours answering services. Contracts will be for three years with an option to renew for two additional twelve-month periods. The anticipated start date is July 1, 2026. All communications must be in writing to the designated state contact. A bidders conference will not be held. Questions are due by April 13, 2026, and proposals are due by April 27, 2026. All notifications, releases, and addendums will be posted on the BGS website, and it is the bidder's responsibility to check this site periodically. The services required include receiving phone calls and email notifications during specified after-hours periods, responding to calls and emails according to call tree scripts, providing monthly statistical reports, and supporting VTHR self-service. Bidders must provide their best pricing, which shall remain firm for the initial contract term. The state reserves the right to evaluate responses and select bidders in its best interest, including the option to request Best and Final Offers (BAFOs). Bidders must disclose any organizational or personal conflicts of interest. For bid amounts exceeding $250,000, bidders must comply with worker classification requirements. Bidders are requested to complete a climate change considerations certification for bids exceeding $25,000, which may result in favorable consideration. Awards will be made in the best interest of the state, with preference given to resident bidders and those promoting clean energy. Bidders are responsible for all costs incurred in preparing their response. Selected bidders will sign a contract with the state, including standard provisions. Bidders must be registered with the Vermont Secretary of State's office and obtain a contractor's business account number. Payment terms are net 30 days from invoice receipt. Bids must be submitted electronically as a single, digitally searchable PDF attachment to ***@***. *. * by the closing date. Late bids will not be considered. There will not be a public bid opening.
The RFP responses are due by April 27, 2026, at 4:30 PM ET. The State will make no attempt to contact interested parties with updated information; it is the responsibility of each bidder to periodically check the webpage for any notifications, releases, and addendums.
The bid notice states that payment terms are net 30 days from the date the state receives an error-free invoice with all necessary and complete supporting documentation.
The bid notice states that awards will be made in the best interest of the state. All other considerations being equal, preference will be given first to resident bidders of the state and/or to products raised or manufactured in the state, and then to bidders who have practices that promote clean energy and address climate change.
The bid notice mentions that consideration shall be given to the bidders project approach and methodology, qualifications and experience, ability to provide the services within the defined timeline, cost, and/or success in completing similar projects, as applicable.
The bid notice states that a bidders conference will not be held.
The bid notice states that any bidder requiring clarification of any section of this RFP or wishing to comment on any requirement of the RFP must submit specific questions in writing no later than the deadline for questions indicated on the first page of this RFP.
