Ticketing Services Government Bids & RFPs

Pilot deployment on 10 vehicles by Q3 2026. Full fleet deployment completed by November 30, 2026.

The document does not specify payment terms. It mentions that proposals should include a cost proposal detailing total cost of ownership for implementation, licensing, hardware, integrations, training, adoption support, and ongoing maintenance.

The document does not explicitly state a warranty period. However, it mentions ongoing support SLA after acceptance with defined prioritization and uptime response/resolution targets, and failure to meet targets will result in service credits/liquidated damages.

Proposals will be evaluated based on Technical Solution Approach (35 points), Project Plan Implementation Timeline (20 points), Vendor Experience Qualifications (15 points), Cost Proposal (20 points), and Migration Cutover Risk Continuity Plan (10 points).

Proposers must provide evidence of comparable deployments and staff capability, including case studies or references for account-based fare collection with smart card/open payment and SaaS back office, resumes for key staff, and certifications/compliance evidence (SOC 2 Type II, PCI DSS).

Failure to meet SLA targets will result in service credits/liquidated damages applied per the agreement. Failure to deliver section 3. 10 obligations on schedule is subject to service credits/liquidated damages.

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The document does not specify a challenge deadline. It mentions that the municipality will not be responsible for proposal preparation costs, nor for costs including attorney fees associated with any administrative, judicial, or otherwise challenge to the determination of the highest ranked proposer and/or award of contract and/or rejection of proposal.

Failure to sign the proposal is grounds for rejection. Failure to submit any required acknowledgment or commitment outlined in section 4. 10 will result in the proposal being deemed nonresponsive and removed from further consideration. Proposals without a migration cutover plan will be nonresponsive for the alternate.

Proposals must be received by June 17, 2026, at 11:00 AM EST. Proposals received after this time will not be considered.

Payment terms offering a prompt payment discount of twenty days or greater will be considered. All other payment terms shall be net thirty calendar days or greater. Payment terms not specified by contractor shall be net forty-five days.

Contractor guarantees against defective or faulty material or workmanship for at least one year or for the manufacturer's standard warranty period, whichever is greater, from the date of acceptance by the City.

Proposals will be evaluated based on experience (30 points), capability and skills (25 points), services to be provided (20 points), costs (20 points), and minority/woman owned business participation (5 points).

Proposals will only be accepted from established event ticketing and point of sale system companies with extensive experience in box office, retail, concessions, and CRM operations for performing and visual arts centers.

Failure to adhere to the subcontracting plan may result in future loss of contracts and/or debarment from bidding by the City. The City may also withhold payment for failure to submit required documentation.

Proposals received by telephone, email, facsimile, or any other means of electronic transfer will not be accepted. Failure to execute the authorized signature portion of the proposal may result in rejection.

Proposals must be received by June 17, 2026, at 11:00 AM EST. Proposals received after this time will not be considered.

Payment terms offering a prompt payment discount of twenty days or greater will be considered. All other payment terms shall be net thirty calendar days or greater. Payment terms not specified by contractor shall be net forty-five days.

Contractor guarantees against defective or faulty material or workmanship for at least one year or for the manufacturer's standard warranty period, whichever is greater, from the date of acceptance by the City.

Proposals will be evaluated based on experience (30 points), capability and skills (25 points), services to be provided (20 points), costs (20 points), and minority/woman owned business participation (5 points).

Proposals will only be accepted from established event ticketing and point of sale system companies with extensive experience in box office, retail, concessions, and CRM operations for performing and visual arts centers.

Failure to adhere to the subcontracting plan may result in future loss of contracts and/or debarment from bidding by the City. The City may also withhold payment for failure to submit required documentation.

Proposals received by telephone, email, facsimile, or any other means of electronic transfer will not be accepted. Failure to execute the authorized signature portion of the proposal may result in rejection.

Responses for this RFI are to be submitted electronically using the TXDPS online bid room by July 10, 2026, by 5:00 p. m. deadline for submission of rfi: 07 10 2026 close of business.