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This is an invitation for bids (IFB) for professional, on-demand non-emergency business transport services for the Department of Labor & Industry (DLI) on behalf of the State Workers Insurance Fund (SWIF). The services will be provided by independent contractors. Bidders must meet eligibility requirements including three years of driving history for all transport staff with specific violation limitations, professional and personal references, complete resumes, an organizational chart, and necessary licensing and documentation for personnel and vehicles. This includes valid driver's licenses, emergency roadside assistance, vehicle registration, cellular phone contact, and automobile insurance with specific coverage amounts. Bids must be submitted electronically through the PA Supplier Portal. Pricing is based on hourly charges for ambulatory and non-ambulatory transports, with potential load and rush fees. Background checks for all transport staff are mandatory at the supplier's expense. Service requirements include adherence to traffic laws, vehicle maintenance, passenger assistance, and immediate notification to SWIF in case of medical emergencies or accidents. Suppliers must also comply with ADA regulations for transporting disabled passengers. The coverage area is divided into counties, and the Commonwealth reserves the right to add or delete territories. Business hours must be maintained from 7 am to 6 pm EST, Monday through Friday, with potential for extended hours. Upon receiving an assignment, contractors must contact the claimant within three hours and confirm the transport 48 hours prior (or 3 hours if less than 48-hour notice). Suppliers must arrive 15 minutes before the scheduled time and wait 15 minutes beyond for no-shows, notifying SWIF within one hour. No charges are to be made to the claimant, and tips are prohibited. In case of cancellation, late arrival, or no-show, the supplier may be paid 50% of the hourly rate, and is responsible for fees assessed by medical providers for missed appointments. Personnel performance issues may result in requests for replacement. Service Level Agreements (SLAs) are in place for timeliness and driver no-shows, with a 30-day grace period. Failure to meet SLAs may result in a discussion, a corrective action plan, and potentially contract cancellation. Reimbursements for mileage, subsistence, lodging, parking, and tolls are provided with appropriate receipts. Monthly invoices and reports detailing services provided and supporting SLAs are required. Suppliers must have working knowledge of and follow federal, state, and local regulations, and will be liable for any non-compliance. Advertising endorsement of services requires written approval from the Commonwealth.
The bid notice does not explicitly state a delivery deadline for proposals. However, it mentions that SWIF will provide as much advance time for scheduling services as possible, but certain circumstances may require as little as twenty-four 24 hour notice, or less.
The bid notice states that hourly charges for transport services will be outlined in Attachment B, Cost Worksheet. Hourly charges begin at the pickup location, continue to the destination including time on location, and end when the passenger is returned to the point of origin. Onsite wait time reimbursement will be according to the governor's enhanced minimum rate. Meals and breaks are not paid. Awarded suppliers providing non-ambulatory transport services will be extended a load fee not to exceed **** USD. Awarded suppliers providing either ambulatory or non-ambulatory services may be extended a rush fee not to exceed **** USD.
The bid notice states that an award will be issued to all responsible and responsive bidders who comply with the eligibility requirements set forth in this IFB.
To be eligible for contract award, bidders must provide three years of driving history for all transport staff, two professional and one personal reference, complete resumes of all transport personnel, an organizational chart, and copies of all applicable licensing and documentation for personnel and vehicles, including valid driver's licenses, emergency roadside assistance coverage, current vehicle registration, cellular phone contact information, and automobile insurance certificates.
In the event the awarded supplier does not provide timely transport to the scheduled appointment and it results in cancellation of the appointment, the awarded supplier, at the Commonwealth's discretion, may be paid 50% of the hourly rate for that trip. In addition, the supplier is responsible for any fees assessed by the medical provider for the missed appointment. Failure to attain agreed performance metrics may be cause for cancellation of the contract.