The VA San Diego Healthcare System is seeking a contractor to provide a digital wayfinding system. This system will include interactive wall-mounted touchscreen monitors with associated hardware and software, to be installed at four VA facilities. The scope includes concept, design, manufacturing, installation, and maintenance, with recurring updates to graphic design and fabrication services. The system must be ADA compliant, offer turn-by-turn directions, and include features like real-time content updates and built-in accessibility options. Staff training is also required. All equipment and accessories must be provided. The system will be browser-based with a single URL covering all four locations, and will include indoor routing and an exterior campus map for the main hospital. VA-branded QR codes and print-ready maps are also required. Delivery is expected no later than May 1, 2026, to four specified locations. Invoices are to be submitted monthly in arrears electronically via the Tungsten Network system. All questions are due by April 13, 2026, at 1:00 PM MST, and all offers are due by April 20, 2026, at 1:00 PM MST, to be submitted via email. Offerors must also submit VA Form ****, FMS Vendor File Update Request Form, and a W9 to the VA Financial Service Center in Austin, Texas, with their offer. Past performance and technical approach will be evaluated.
The delivery and receipt of the proposed items is expected to be directed to four locations identified below: VA San Diego Healthcare System, VA Kearny Mesa Outpatient Clinic, VA Chula Vista Outpatient Clinic, and VA Oceanside Outpatient Clinic. All items are to be delivered after receipt of purchase order. No later than 05/01/2026.
The contractor shall submit monthly invoices in arrears electronically via the Tungsten Network system at the end of each month, for payment of the storage containers in that billing period. Payment shall be made monthly in arrears upon receipt of a properly prepared invoice.
A standard manufacturer warranty is required. The government does not accept extended warranties that require advance payment.
Award will be made based on the most advantageous offer, considering both price and non-price factors. LPTA (lowest price technically acceptable) procedures will not be used.
Offerors must provide the past three years of experience performing similar work, including contract number, dollar value, period of performance, prime contractor POC name, phone, email, location of work, and a statement indicating whether subcontractors were used. Subcontractor details are also required if applicable.
The provided text does not explicitly mention a site visit requirement, but it does state that contractor personnel must abide by all rules and regulations set forth by the VA due to COVID-19 and have their own personal protective equipment (PPE) in use when on VA San Diego campus grounds.
The solicitation states that product samples are not required unless specified in the solicitation. In this case, it is not specified.
All questions are due no later than April 13, 2026, at 1:00 PM MST.
