Dept Of Defense- Defense Commissary Agency ( Deca)- Defense Commissary Agency
Omnichannel Customer Communication System ( OCCS) - The Defense Commissary Agency ( DeCA) is seeking a comprehensive Omnichannel Customer Communication System ( OCCS) that supports social media engagement, customer feedback management, multichannel marketing, marketing campaign project management, an
Integration with the CRM system for syncing social media interactions and customer data, 3 marketing automation tools to personalize and localize emails across 240 stores, ensuring compliance with DMARC authentication, system capable of supporting up to 300, 000 subscribers, ensuring efficient management and engagement of large- scale subscriber bases across multiple communication channels, marketing automation capabilities without requiring users to write or use coding, personalize and localize email content by store and/or postal code for up to 240 stores in a scalable way, capacity to distribute to all subscribers in a single send, including offering tools to manage deliverability, ensure domain- based message authentication, reporting, and conformance DMARC authentication, store and send at least 300, 000 subscribers and send them up to a total of 10 million email messages annually, customer information, case history, social media contacts, email/mobile subscriptions, email/mobile marketing messages se
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