Outbound Call Government Bids & RFPs

Bid due 12 Nov 2026 at 19:00 UTC. bidduec: ****: 00: ****

Proposals are due by October 14, 2026, at or before 2:00 PM local Tucson, AZ time. The solicitation states: due in and opens: october 14th, 2026 at or before 2: 00 pm local tucson, az time mst.

Payment terms are net 30 days from the date of a valid invoice. The document states: standard payment term net 30, effective from the date of valid invoice document.

The contractor warrants that goods or services are satisfactory and free from defects. The document states: contractor warrants goods or services to be satisfactory and free from defects.

The award is based on the lowest responsive bid, with a 5% preference for SBE-certified firms. The document states: the bid will be evaluated at 95 of the bid amount to determine the low and responsive bid.

Offerors must have at least three consecutive years of experience providing live-agent telephone answering services on a 24/7/365 basis. The document states: offeror must have at least three 3 consecutive years of experience. . . providing liveagent telephone answering services on a **** basis.

Contractor must object in writing to proposed revisions within ten calendar days of issuance. The document states: contractor must object in writing to the proposed revisions. . . within ten 10 calendar days of issuance by county.

Failure to complete and provide required information may result in a determination that the offer is nonresponsive. The document states: failure to complete and provide the information and documents as requested may result in a determination that the offer is nonresponsive.

All information submissions should be received no later than 3:00 pm central on August 4, 2026.

Invoices shall be submitted electronically via VA's electronic invoice presentment and payment (EIPP) system currently OB10, in accordance with current VA instructions. Invoices shall comply with FAR ****(g) and contract instructions. Invoices and supporting documentation must be submitted no later than the 15th day of the month following the month of service.

All contractor personnel providing services shall, at a minimum, possess a high school diploma or equivalent, have one to two years of call center or telephone operator experience, demonstrate knowledge of medical terminology, and be fluent in English. Contractor employees shall obtain and maintain the level of security clearance required by VHA.

Negative performance may result in adverse evaluations, negative CPARS entries, and non-exercise of option periods.

KCVAMC reserves the right to restrict any contractor employee who fails to meet qualifications, violates applicable regulations, or is deemed a potential threat to security, safety, health, or mission. Failure to maintain favorable security status is grounds for removal.