The County of Westchester is soliciting bids for ad hoc technical guidance and support services for its Citrix and enduser computing environment for a three-year contract term. Services will be provided on an as-needed basis, with a maximum of 16 hours per contract year (48 hours total). Bidders must have demonstrated experience with enterprise Citrix environments and qualified personnel. Pricing is required per contract year, with evaluation based on a three-year total. Services include troubleshooting, technical guidance, configuration review, assistance with upgrades, and knowledge transfer. A 30-day warranty is required for completed work. Bids are due by 2 PM on July 21, 2026. Emailed or faxed bids are not permitted. Awards will be made to the responsible and responsive bidder offering the lowest three-year total.
Delivery is requested ASAP after notice of award, receipt of purchase order, or authorized calls for delivery, unless otherwise specified. Bidders guaranteed delivery is days. Note: delivery time may be a factor in determining the winning bidder.
County terms of payment are 2 10 net 30. Bidder may offer alternate terms here: discount and alternate terms will not be used in award determination.
The vendor shall provide a thirty 30 day warranty covering errors or omissions in documents, configurations, or deployments completed under the contract. The vendor shall correct covered errors or omissions without additional charge.
An award will be made to the responsible and responsive bidder offering the lowest three-year total while adhering to the requirements of this bid request.
Bidders shall have demonstrated experience providing technical support and consulting services for enterprise Citrix and enduser computing environments. Bidders shall employ personnel with appropriate technical qualifications and experience supporting Citrix application delivery, virtual desktop, access, authentication, security, monitoring, and related infrastructure.
Should the vendor fail to perform as required by the specifications, the county may cancel the order and terminate the ordercontract. In such event, the county will assume no responsibility for, nor will it reimburse the vendor for any expense or loss to the contractor because of such termination or cancellation.
Services shall be provided remotely unless onsite work is authorized in advance by the county.
Vendors protesting or disputing bid specifications must do so in writing during the bid opening period prior to the due date to be considered. Such protests must be in the possession of the bureau of purchase and supplies three working days prior to the bids opening.
Emailed faxed bids are not permitted. Late bids will not be considered and failure to complete this bid in its entirety may result in disqualification. Copies obtained from any other source are not considered official documents and will be considered incomplete if missing addenda, if any, resulting in disqualification.
