Usability Testing Government Bids & RFPs

Request for Information (RFI) for recruiting services to recruit members of the public for user research and usability testing for public-facing products like ssa. gov, mysocialsecurity, and various apps. Services include market research, public opinion research, telephone and field interviews, focus testing, and surveys.

This is a combined synopsis solicitation for commercial items prepared in accordance with FAR subpart 12. 6. The North American Industrial Classification System (NAICS) code is **** with a small business size standard of $19. 5 million. This acquisition is a 100% small business set-aside. The government intends to award one or more Indefinite Delivery Indefinite Quantity (IDIQ) contracts to provide technology evaluations support services for the Technology Test and Evaluation Division (TTED) at the National Institute of Standards and Technology (NIST). The maximum cumulative amount of all orders placed under the awarded IDIQ contract shall be $7,400,000. 00. The solicitation is a draft and the final will be issued on or around April 30, 2026. All response dates will be revised accordingly, and no submissions are due at this time. Technical and price quotes shall be separate and distinguishable. Text shall be single-spaced with one-inch margins, and all text shall be 12-point font, Times New Roman. Named and live resumes are required. The IDIQ is for firm-fixed-price task orders. Subcontractor experience is acceptable, but prime experience may instill higher confidence. Entities can submit one proposal as a prime and participate as a subcontractor on other proposals. There are no restrictions on the number of teams an entity may participate in as a subcontractor, but entities must disclose any conflicts of interest. Specific labor categories and page limits for technical volumes are detailed in the solicitation. Phase 1 evaluation is more important than Phase 2 factors, and non-price factors combined are significantly more important than price. Phase 1 scores do not carry forward to Phase 2, but phases are evaluated independently. The government may increase confidence levels based on prior experience with disasters or natural hazards. Phase 2 is due May 7, 2026, with advisory notifications estimated within 15 business days of Phase 1 due date. The period of performance for Task Order 2 is September 30, 2026, through September 29, 2027, with potential for extension. Participant compensation for Mock TO 2, Task 1 should be priced as an ODC line item. NIST IRB approval is obtained after task award and typically takes 2-4 weeks for exempt research. Transcripts must maintain 98% accuracy, focusing on functional accuracy. Key personnel requirements for intelligence analysis experience apply to the program manager in their capacity as key personnel. Technology evaluations require hands-on technical execution following NIST-specified tasks and procedures. Usability testing also requires hands-on technical execution. The solicitation has been amended to incorporate FAR **** Limitations on Subcontracting.