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Texas State Technical College (TSTC) is seeking proposals for a secure, integrated Point of Sale (POS) and online ordering system for its cafés statewide. The system should accelerate service, improve order accuracy, enhance reporting, and integrate with existing TSTC systems. Key features include real-time inventory tracking, automated alerts, recipe costing, online ordering via web and mobile apps with payment capabilities, digital menu management, modern cloud-based POS terminals, kiosk technology, mobile handheld POS, and comprehensive reporting and analytics. The system must also integrate with TSTC's meal plans, Starrez housing management system, Touchnet payment gateway, Workday financial/HR, and CSGold campus card system. The provider must adhere to PCI DSS and other industry security standards, offering secure encryption, fraud detection, and audit logs. Proposals should detail transparent pricing, including transaction fees, service fees, setup, integration, and equipment costs. Implementation will involve a collaborative plan, training for TSTC staff, and ongoing maintenance and technical support with defined SLAs. Evaluation criteria include support and service capability, security and compliance, cost-effectiveness, experience in the sector, and history of support for Texas IHEs.
The bid notice does not explicitly state a delivery deadline for the system. It mentions the need for an implementation plan with key milestones.
The bid notice requires integrated payments, including credit and debit card transaction processing and mobile payment solutions, with compliance to PCI DSS. It also requests a transparent pricing model with detailed breakdowns of transaction fees, monthly/annual service fees, setup and integration costs, and equipment costs.
The evaluation of qualifications will be based on the following criteria: Support and Service Capability (35 points), Security and Compliance with Integration and Functional Requirements (25 points), Cost Effectiveness (20 points), Experience in Sector (15 points), and History of Support for Texas IHEs (5 points).
To qualify, firms must submit a detailed proposal addressing all aspects of the SOW, explain their support strategy for implementation and maintenance statewide, describe their training programs and ongoing support, detail their approach to security and compliance (PCI DSS), explain integration capabilities with specified TSTC systems, provide a detailed cost breakdown, and demonstrate experience in providing similar systems for higher education institutions or similar organizations, including a history of support for Texas IHEs.