The Texas Juvenile Justice Department (TJJD) is seeking offers for a Juvenile Offender Telephone and Video Call System (JOTVCS). The system will be installed, operated, and maintained in TJJD facilities and halfway houses across Texas. The awarded respondent will provide a turnkey solution including all necessary personnel, infrastructure, hardware, software, installation, operation, maintenance, and support, at no cost to the state beyond the respondent's cost proposal. Key requirements include compliance with the Texas Cybersecurity Framework (TCF), data protection, risk management, and TX-RAMP certification. Services will be provided statewide to multiple facilities. The contract term is an initial two-year period with three one-year renewal options, not to exceed five years. Proposals are due by April 6, 2026.
The bid notice does not explicitly state a delivery deadline for the system or services. However, the commencement of services is tentatively scheduled for May 10, 2026.
The bid notice does not explicitly detail payment terms. However, it mentions that the respondent will provide a turnkey solution without any cost to the state beyond the respondent's cost proposal, and that payment shall be made in accordance with chapter **** of the Texas Government Code, commonly known as the Texas Prompt Payment Act.
The bid notice mentions that the manufacturer shall provide hardware, software, and other system components, as well as any manufacturer-released version upgrades after the systems implementation and installation, at no cost to TJJD. It also states that the respondent shall repair or replace the JOTVCS or any part of it damaged or destroyed as soon as access to the system is available.
The selection of the proposal for award will be based on the best value to TJJD, determined by evaluating each proposal based on company organization, profile, qualifications, work plan, system requirements, training, personnel qualifications, and price.
Respondents must be established companies that are financially stable with the ability to meet financial responsibilities, have developed and implemented similar telecommunication projects of similar size and scope, and have appropriate liquidity ratios. Key personnel must have a minimum of five years of experience in operating, administering, and maintaining an installed or web-based juvenile assessment system.
Penalties for not meeting an overall available system within each calendar month are outlined, with reduced monthly invoice amounts for total outage minutes. Frequent monthly outages of more than two per facility or more than 16 total outages across all facilities in a single month may be considered a breach of SLA, potentially resulting in a poor performance rating and contract termination.
The bid notice does not explicitly mention a mandatory or optional site visit for respondents.
The bid notice requires respondents to provide samples of standard reports as part of their proposal submission.
The bid notice states that any actual or prospective bidder, offeror, or respondent who considers themselves aggrieved in connection with TJJD's solicitation, evaluation, or award of a contract may formally protest within 10 working days after the protesting party knows, or should have known, of the occurrence of the action that is protested.
