Oakland County, Michigan is seeking a systems integrator for ServiceNow, Dynatrace, and Tanium integration. The project aims to connect IT operations capabilities for improved performance and uptime. Proposals are due August 12, 2026. Key activities include discovery, design, configuration, integration, testing, documentation, and support. The contract will be for three years with two one-year extensions. Evaluation criteria include proposal, bidder profile, technical system functionality, implementation support services, and price. Bidders must demonstrate experience with similar integrations and provide certifications. All documentation is available on the Michigan Intergovernmental Trade Network (MITN).
Proposals are due August 12, 2026, at 02:00 PM EST.
The document mentions providing information on the warranty provided with these services, but the specific details are not included in the provided text.
The award will be based on the following criteria: Proposal (5 points), Bidder Profile (10 points), Technical System Functionality (30 points), Implementation Support Services (35 points), and Price (20 points), totaling 100 points. The agreement will be awarded to the qualified bidder whose proposal is most advantageous to the county.
Bidders must demonstrate organizational capability, platform expertise, certified resources, and practical integration experience with ServiceNow, Dynatrace, and Tanium. They must provide evidence of current partner standing, platform certifications, implementation experience, and named resources for each platform. Specific certifications and experience requirements are detailed for each platform.
The document mentions civil penalties for falsely certifying compliance with Public Act 517 of ****, which could be up to $250,**** or twice the contract amount, plus costs and attorney fees.
A pre-bid conference call is recommended and will be held via Microsoft Teams on July 28, 2026, at 3:00 PM EST. No physical site visit is explicitly mentioned as mandatory or optional.
Bidder questions are due by July 31, 2026, at 2:00 PM EST. Answers will be provided in an addendum.
Significant deviations or failure to submit required information may be grounds for disqualification. Contacting Oakland County personnel other than the primary purchasing contact may also lead to disqualification.