This is a Request for Proposals (RFP) for professional services for new hire information processing, issued by the State of Delaware, Division of Child Support Services. The scope of services includes establishing and operating a new hire program, developing features to improve employer engagement, and carrying out a comprehensive employer outreach program. The vendor will also be responsible for customer service, including responding to inquiries and providing an IVR system. Data transmission and reporting requirements are detailed, along with website and technical requirements, and confidentiality measures. The contract term is an initial five years with five optional one-year extensions. Mandatory requirements include a transmittal letter, proposal package, pricing, vendor information sheet, non-collusion agreement, exception form, confidentiality form, business references, and subcontractor information form if applicable. Proposals must be submitted online through the euna procurement (bonfire) portal by May 12, 2026. A mandatory pre-bid meeting is scheduled for April 13, 2025. Questions are due by March 31, 2026.
The deadline for receipt of proposals is May 12, 2026, at 1:00 PM EDT. The bid notice states, deadline for receipt of proposals may 12, 2026 at 1:00 pm edt.
The bid notice indicates that payments for services will not be made in advance of work performed and that the state may require a holdback of contract monies until acceptable performance is demonstrated, up to 25%. The bid notice states, Payments for services will not be made in advance of work performed. The state of delaware may require holdback of contract monies until acceptable performance is demonstrated as much as 25%.
The vendor will provide a warranty that the deliverables will function as designed for a period of no less than one year from the date of system acceptance. The bid notice states, The vendor will provide a warranty that the deliverables provided pursuant to the contract will function as designed for a period of no less than one 1 year from the date of system acceptance.
The contract will be awarded to the vendor whose proposal is most advantageous, taking into consideration the evaluation factors set forth in the RFP, and not necessarily the lowest priced proposal or highest scoring proposal. The bid notice states, he contract will be awarded to the vendor whose proposal is the most advantageous to the state of delaware.
Vendors must provide Delaware licenses and/or certifications necessary to perform services, respond to the RFP scope of work, complete all appropriate attachments and forms, and provide proof of insurance. The bid notice states, Provide delaware licenses andor certifications necessary to perform services as identified in the scope of work.
The bid notice mentions that failure to comply with state of Delaware licensing requirements may subject the vendor to applicable fines and/or interest penalties. The bid notice states, Failure to comply with the state of delaware licensing requirements may subject vendor to applicable fines andor interest penalties.
A mandatory pre-bid meeting has been scheduled for April 13, 2025, at 1:00 PM EDT. The bid notice states, A mandatory prebid meeting april 13, 2025 at 1:00 pm edt. this is a mandatory meeting.
Protests based on any omission or error, or on the content of the solicitation, will be disallowed if these faults have not been brought to the attention of the designated contact, in writing, at least ten calendar days prior to the time set for opening of the proposals. The bid notice states, Protests based on any omission or error, or on the content of the solicitation, will be disallowed if these faults have not been brought to the attention of the designated contact, in writing, at least ten 10 calendar days prior to the time set for opening of the proposals.
