The City of Hampton is seeking proposals for an event ticketing, CRM, and POS system. Proposals are due by June 17, 2026. The system must include modules for ticketing, CRM, POS, registration, and support. Offerors must have extensive experience in box office, retail, concessions, and CRM operations for performing and visual arts centers. Key proposal requirements include business organization, personnel qualifications, hardware/software details, business plan, ticket distribution, industry experience, marketing services, antiscalping measures, and references. Questions are due by June 11, 2026.
Proposals must be received by June 17, 2026, at 11:00 AM EST. Proposals received after this time will not be considered.
Payment terms offering a prompt payment discount of twenty days or greater will be considered. All other payment terms shall be net thirty calendar days or greater. Payment terms not specified by contractor shall be net forty-five days.
Contractor guarantees against defective or faulty material or workmanship for at least one year or for the manufacturer's standard warranty period, whichever is greater, from the date of acceptance by the City.
Proposals will be evaluated based on experience (30 points), capability and skills (25 points), services to be provided (20 points), costs (20 points), and minority/woman owned business participation (5 points).
Proposals will only be accepted from established event ticketing and point of sale system companies with extensive experience in box office, retail, concessions, and CRM operations for performing and visual arts centers.
Failure to adhere to the subcontracting plan may result in future loss of contracts and/or debarment from bidding by the City. The City may also withhold payment for failure to submit required documentation.
Proposals received by telephone, email, facsimile, or any other means of electronic transfer will not be accepted. Failure to execute the authorized signature portion of the proposal may result in rejection.