Orange County, NY is seeking a vendor for inmate communication services. The scope includes installation, maintenance, hosting, and operation of a web-based system with telephones, tablets, and money kiosks at the Orange County Correctional Facility (OCCF). The contract will be revenue-based with no cost to the county, and the county will receive a percentage of system revenue. Proposals are due August 13, 2026. A pre-proposal conference and site visit are strongly recommended. Questions are due July 30, 2026.
Proposals must be received up to and including Thursday, August 13, 2026, at 4:00 p. m. , prevailing time.
Vendor shall pay the county on the 10th day of each calendar month following execution of the contract a sum equal to the revenue generated during the previous calendar month multiplied by the percentage of revenue the vendor proposed to share with the county.
The document mentions Manufacturers Warranties, if applicable as a required submission, but does not specify warranty terms for the services.
An award will be made to the highest scoring offeror based on qualifications and experience (15 points), references (15 points), technical proposal (25 points), proposed timeline and availability (15 points), cost to called parties (15 points), and revenue to county (10 points).
Offerors must demonstrate at least five years of experience providing inmate communication services to municipalities of similar or larger size, with experience in web-based, hosted inmate communication systems. References from New York county jails are preferred.
If an offeror fails to perform or otherwise breaches the contract, in addition to any other rights and remedies the county may have, the offeror may be listed as nonresponsible and may be ineligible for future contract awards.
A pre-proposal conference and site visit will be held, and attendance is strongly recommended. A preproposal conference and site visit will be held at location on date at time, prevailing time.
Questions must be submitted by Thursday, July 30, 2026, at 4:00 p. m. , prevailing time.
Failure to respond to the RFP on any forms provided, submitting a proposal with modifications, omissions, or erasures, or submitting an illegible and unsigned proposal may result in disqualification as nonresponsive.