Roane County seeks proposals for a cloud-hosted utility billing platform for its wastewater division. The system must integrate billing, customer accounts, service orders, mobile field work, customer self-service, payments, communications, print/mail, hosting, and support. Proposals due October 22, 2026 at 2:00 PM. Questions due October 16, 2026. Contract period is one year with possible renewal. Prices firm for 60 days. Delivery FOB destination. Insurance required with $1,000,000 coverage. Disputes must be filed within 7 days of award.
Proposals must be delivered in a sealed envelope to the Roane County Purchasing Department at 200 East Race Street, Suite 3, Kingston, TN **** prior to October 22, 2026 at 2:00 PM. Late responses will not be accepted. submissions received after this date and time will not be accepted.
Invoices shall be submitted to the Roane County Accounting Department at P. O. Box 643, Kingston, TN **** or electronically. Prompt pay discounts may be offered (net 10, 20, or 30 days). invoices may be submitted electronically to the accounts payable clerk.
The seller guarantees products will not infringe on patents and must defend against infringement claims. the seller guarantees that the products described in this agreement, as well as their sale or use, will not infringe upon any u. s. or foreign patents.
Vendors must provide three references for contracts of similar size in the last five years. list three references that your firm has satisfactorily completed or currently maintained three (3) contracts of similar size in the last five (5) years.
Failure to deliver may result in order cancellation and holding the seller accountable for costs. failure to deliver goods or perform services within the agreed timeframe may result in order cancellation, procurement from an alternate source, and holding the seller accountable for any resulting costs.
If samples are required, they must be provided within 5 calendar days at no cost. if samples are required as part of the solicitation, they must be provided within five (5) calendar days at no cost to roane county.
Disputes regarding contract award must be submitted in writing within 7 calendar days of the award date. all disputes related to the award of this contract must be submitted in writing to the roane county purchasing department within seven (7) days of the award date.
Failure to meet mandatory requirements may result in disqualification. failure to meet any such requirement may result in the proposal being deemed nonresponsive and subject to disqualification.
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